The Department of Defense (DoD) is addressing significant digital modernization challenges, including cultural resistance, a shrinking pool of applicants, and generational changes. To combat these, the DoD has launched its first Chief Experience Officer Portfolio Management Office, focusing on enhancing customer experiences (CX) to drive innovation.
In the latest episode of "Clickthrough: A Total User Experience Podcast," Michael Carroll from the U.S. Army HRC and Pamela Powers, Executive Managing Director and Defense Market Lead for Maximus, discuss how a commitment to a total user experience can foster continuous innovation and improve mission readiness.
Tune in to learn more about how the DoD is leveraging technology to overcome these hurdles and enhance CX.
