For decades, data has been a transformational tool in the hands of government agencies. But now that we’ve entered the era of AI, the speed and scale of that impact has never been greater. This is particularly true in government service delivery, where AI, insight, and innovation are coming together to transform everything from call centers to digital platforms.
But it’s not just about better technology, it’s about smarter and faster service delivery, and the development of more user-centered services. It’s also about ensuring that no one gets left behind and how agencies can continue to build trust while adopting these new, powerful tools.
In the third episode of Season 2 of Clickthrough, host Hillary Fredrick is joined by MaryAnn Monroe, Vice President of the Maximus CX Accelerator, and Mike Kuentz, Principal Solutions Architect, to unpack the promise – and the pressure of building a connected citizen-first future through AI, the cloud, and Total Experience Management tools. It’s a fascinating discussion, and one that anyone attending an AWS Summit this summer will definitely want to listen to.
If you’re ready, why not Clickthrough?