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  1. Maximus
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  3. How linking child support and employment helps move families forward

How linking child support and employment helps move families forward

Jeremy Toulouse

Jeremy Toulouse

September 2, 2025

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Employment initiatives boost noncustodial parents’ engagement and financial stability.

A non-custodial father celebrates his new job by lifting his toddler into the air of a sun-dappled room.

The ability of child support programs to advance the economic stability and wellbeing of children and families is closely tied to engagement — especially with noncustodial parents. When these parents are meaningfully engaged, they are more likely to provide reliable child support payments and take an active role in co-parenting. Yet barriers like unemployment or underemployment often limit their ability to do so.

To address this challenge, many child support agencies have introduced employment and training (E&T) services into their programs through job fairs, referrals, and partnerships with workforce development organizations. However, sustaining these efforts can be difficult due to limited or inflexible funding.

Flexibility improved in late 2024, when the federal Office of Child Support Services finalized a rule expanding the use of IV-D federal funds to include support for E&T services. Once a state receives federal approval, these funds can be used for job search assistance, readiness training, placement and retention services, and occupational training for noncustodial parents.

This policy shift is significant. It gives agencies the flexibility to redirect funds traditionally reserved for enforcement to services that promote long-term stability, including those previously viewed as outside the scope of child support. With this new rule, state and local agencies can take more innovative approaches to help noncustodial parents achieve economic self-sufficiency and meet their financial responsibilities.

It also reflects a broader shift in the child support community from enforcement to engagement. Traditional punitive measures like wage garnishment, license suspension, or incarceration have not consistently achieved intended collection outcomes. In contrast, early intervention, right-sized orders, and supportive services like E&T show greater promise.

An investment in family stability

Among engagement strategies, E&T stands out. It’s proven to increase collections and can be more cost-effective than punitive enforcement efforts in the long run, according to Manpower Demonstration Research and Mathematica. While implementing E&T services may require upfront investment, it ultimately reduces the time and expense associated with court-based enforcement.

Among engagement strategies, E&T stands out. It’s proven to increase collections, can be more cost-effective than punitive efforts, and promotes the long-term stability and wellbeing of families.
Jeremy ToulouseSenior Director, Program Modernization Services

Just as importantly, E&T promotes the long-term stability and wellbeing of families. Noncustodial parents who gain marketable skills and secure sustainable employment are more likely to make full, timely child support payments and develop stronger relationships with their children. In turn, children who receive the financial support they need from both parents are more likely to avoid poverty and thrive emotionally, physically, and socially. When integrated with fatherhood or parenting initiatives, E&T can also foster healthier co-parenting dynamics and strengthen family bonds.

But realizing these outcomes requires agencies to rethink how they interact with noncustodial parents.

Guidance for new E&T initiatives

Whether you're launching a new initiative or refining an existing one, begin by asking, “How are we engaging with our noncustodial parents?”

This is the starting point for meaningful change, for both programs and parents. It also invites a closer look at your communication strategy and the expectations of today’s parents. Many prefer the ease and flexibility of self-service portals, virtual appointments, and chat over in-person visits to the office, which may present scheduling and transportation challenges.

As you consider a partner to help implement E&T services into your child support program, be sure to select one with a deep understanding of program operations, demonstrated experience with E&T service delivery, and a track record of enhancing the customer experience for government.

Here are five additional strategies for success:

  1. Build a culture of engagement. Effective E&T programs are rooted in a culture of positive engagement that includes both mothers and fathers. While this culture change starts at the top, it quickly needs to reach frontline staff who are critical to changing how programs interact with noncustodial parents. When leaders champion engagement over enforcement as a more efficient and effective path to positive outcomes, staff can align with this approach to build relationships with parents—shifting perceptions and improving participation.
  2. Talk to other departments. Engage with human services, labor, workforce development, and social services leaders (or the equivalent departments in your state) who operate programs that include employment and training services. Reach out to the entity that coordinates TANF and SNAP work requirements for your state. Glean best practices and research, leverage existing infrastructure and community and industry partnerships, and look for opportunities for collaboration and efficiencies. 
  3. Understand the local job market. Identify which sectors are growing and hiring. What credentialing, training, or education will be necessary to obtain employment in those sectors? How can you connect individuals to the appropriate training or education they may need to be successful? What employer partnerships do you have (or need)? Establish relationships with regional workforce boards, chambers of commerce, community colleges, and apprenticeship programs.
  4. Design your E&T initiative. Start with your desired employment outcomes. While quick job placements may boost short-term collections, jobs with growth potential can yield more financial stability and consistent child support payments over time. Define the services you’ll offer, outline the customer journey, and determine the partner support you’ll need — from program design and implementation through operational integration.
  5. Shift mindsets through warm handoffs. Change management is not just for your staff and partners. Establish warm handoffs as parents move from more punitive initiatives to early intervention and supportive services. When introducing noncustodial parents to E&T services, help them see it as an opportunity, not a penalty. For those who have prior negative experiences with child support, changing mindsets takes time and persistence. Communicate often and through multiple channels as you build (or rebuild) trust.

It’s time to reframe the mission

The transition to engagement is an opportunity whose time has come. Nearly 50 years of emphasis on enforcement, often through the court system, didn’t meaningfully address the financial capacity of noncustodial parents. A new focus on support and inclusion allows agencies to reframe their mission and build programs that serve the needs of both parents. By offering services like employment and training, in place of punitive measures, noncustodial parents can increase their earnings and meet their child support obligations — ultimately putting more children and families on the path to lasting economic stability and wellbeing.

This insight also appeared in Policy & Practice.

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