Maximus expands intelligent healthcare with AI-powered nurse triage solution

As part of the company’s focus on healthcare technology to improve service delivery, Maximus has integrated a Smart Nurse Triage solution from Bingli into its advanced technology offerings for federal health agencies, providing nurses, doctors, and other medical professionals with crucial, actionable insights. 

The powerful, AI-powered nurse triage and decision-support tool is now embedded in a FedRAMP Moderate environment with support for higher security environments, offering a full complement of triage capabilities that include mental health, pediatric, and adult clinical decision support in a multi-modal delivery mechanism.  

Government agencies are currently seeking better ways to meet the growing demand for efficient, equitable, and patient-centered care, with Maximus at the leading edge of delivering solutions to get the right services to the right people at the right time. 

“By integrating Bingli’s AI-driven assessments into our secure solutions, we’re giving providers faster, more accurate decision support—and patients a more comprehensive path to care,” said Monica Rosser, executive director for federal health at Maximus.

The integrated solution supports 24/7 digital triage, using AI to help patients describe symptoms in their own words, receive personalized follow-up questions, and quickly route to the appropriate level of care. The system produces structured triage reports in real time, giving nurses and clinicians the context they need to make faster, more informed decisions.

This capability is particularly vital for large-scale government health programs that focus on military, veterans, and Medicaid populations. It is designed to increase clinical accuracy, reduce unnecessary visits, and ease the burden on contact centers and frontline staff.

Powered by Bingli—the only AI company fully licensed to use the industry-standard Schmitt-Thompson protocols and Schmitt-Thompson content—the Smart Nurse Triage solution delivers:

• 30-50% faster triage compared with manual processes
• 90%+ differential diagnostic accuracy
• Actionable insights for clinicians before the patient encounter
• Seamless integration within HIPAA-compliant, FedRAMP-moderate Maximus infrastructure 

“Our technology was built to support both patients and clinicians—ensuring high-quality care starts with the first question,” said Tom Van De Putte, Chief Executive Officer, Bingli. “Partnering with Maximus helps bring that mission to scale across U.S. government healthcare agencies as we continue to harness the power of AI to improve insights and outcomes.” 

For Maximus, this integration is part of a broader commitment to helping healthcare agencies become more accessible, efficient, and responsive. With decades of experience supporting federal and state agencies, Maximus brings deep domain expertise, secure digital infrastructure, and a human-centered approach to health service transformation.

Today, access, accuracy, and timeliness are more important than ever. Maximus continues to lead through technology solutions that serve both patients and providers by improving outcomes and helping public programs operate at their best.