With the arrival of the Internet, the world entered the Information Age, where everything you could ever want to know was just a click away. The public has access to so many web-enabled services – be it apps on their mobile devices or storefronts on their computers – that now the focus has shifted to refining user experiences. In the Experience Age, consumer experiences are shaping how the public expects to interact with government agencies when they are accessing services.
So, how can federal agencies best meet these expectations? To answer that, Government Technology Insider talked with Maximus’s MaryAnn Monroe, Vice President of Total Experience Solutions and Services to discuss how focusing on total experience strategy will help agencies to optimize interactions with the public and drive IT modernization efforts.