Intelligent Tools and Automation
Powering seamless citizen experiences
We combine conversational AI with real-time human-assisted understanding to deliver solutions that offer a seamless service experience.
The Maximus IVA: Delivering the next generation of citizen service
When citizens reach out to their government for assistance, their first interaction is often with the dreaded IVR. Because of its inflexible and limited set of options, the citizen can become easily frustrated at the IVRs inability to address their needs. At Maximus, we use an Intelligent Virtual Assistant (IVA) that utilizes proven speech recognition and natural language processing to enable citizens to communicate conversationally so they can get what they need – quickly and easily.
We turn bold ideas into impactful solutions to transform the future of government.
Intelligent Document Processing
Improving data quality through optical character recognition (OCR) and intelligent character recognition (ICR) we are automating data extraction from handwritten and machine-printed forms to streamline data entry procedures.
IVA, Chatbots, and Self-Service
Enhancing the customer experience by offering Live Chat and Virtual Assistant capabilities (AI-powered knowledge base, Chatbot, and integrated Advanced Chatbot features) enabling faster service, and promoting customer self-service.
Robotics Process Automation (RPA)
Creating ease with automation to help customers streamline processes to operate workflows without human intervention.
We make experiences better and easier to use
chat implementations handling over 1.76 million interactions
RPA bots processed 4.7 million transactions
documents translated into 46 languages
Transforming the citizen experience
By combining speech and natural language technology with human-assisted artificial intelligence (AI), the Maximus Intelligent Assistant enables citizens to request assistance in a conversational manner ─ as if they were speaking with a live agent. With this improved experience and automated interaction, the Intelligent Assistant provides citizens with a true self-service option and addresses the problems of current voice technologies, getting deeper into the call purpose and giving agencies enhanced analytics about their customers.
We push IVAs further, expanding human capacity to make better decisions and implement smarter actions faster. Maximus Intelligent Assistant makes what was once impossible possible.
The power of partnership
Maximus and our partners provide state-of-the-art technologies to deliver omnichannel engagement, conversational AI, and insights and data to deliver an optimal customer experience.
Amazon Web Services (AWS)
Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud to businesses worldwide. Commercial, state, local, and federal governments rely on AWS services for their cloud computing needs.Read more about our AWS capabilities
Interactions provides Intelligent Virtual Agents that seamlessly assimilate Conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, opti-channel customer care, Interactions is delivering unprecedented improvements in the customer experience.Read more about our Interactions capabilities
SuccessKPI is purpose-built to drive Federal Cloud Contact Center Modernization through a revolutionary Insight & Action Platform that mitigates compliance risk while ensuring a great experience for citizens & government employees.Read more about our SuccessKPI capabilities
We drive innovation
Transformation can’t wait for tomorrow, it starts today. We are piloting new solutions to introduce artificial intelligence into our operations, using virtual agents to streamline the citizen experience, developing mobile apps, and introducing efficiency with RPA - all right now.
We see the big picture
We focus on a holistic view of operations to streamline the day-to-day. We seek to understand the needs of the operation first, then introduce transformative technology solutions that transform program delivery and improve CX.
We reduce risk
Using our extensive experience delivering government services at the national, state, and local levels, we anticipate the operational impacts of change and minimize potential risks. Providing leading-edge technologies and proven implementation.
Featured insights on customer experience and advanced technologiesSee all
Maximus names Joe Jeter as Senior Vice President of Federal Technology
Delivering improved government services and experience for all people
Maximus Named to Northern Virginia Technology Council (NVTC) Tech 100 List
Sonny Landry Named Principal for Change Management, Technology & Consulting Services