Michelle Link

Chief Human Resources Officer

Michelle Link is responsible for leading the global Human Resources organization – including Talent Acquisition, Workforce Solutions, Organizational Development, HR Information Systems, Total Rewards, and Change Management. Ms. Link is an accomplished human resources executive with over 25 years of experience in national and international organizations across healthcare, call center, and government contracts.

Before joining Maximus in 2020, Ms. Link was the Executive Vice President of Human Resources at ADS, Inc., a leading solutions provider for all branches of the U.S. military; federal, state, and local government organizations; first responders; foreign governments; and the defense industry.

Ms. Link holds a B.A. degree in Communications from Stonehill College and an M.A. in Human Resources Management from Ohio University.

Michelle Link's Insights

Article | Sep 5, 2023

Employee social media ambassadors are key to recruitment, retention, and authenticity

In today's digital landscape, social media significantly influences job seekers' perceptions of companies. Positive engagement enhances recruitment, authenticity, retention, and growth, fostering a thriving workforce and reinforcing the company's brand image.

Image of a person looking at their mobile device with images of emoji directly above

Article | Aug 1, 2023

Well-oiled machines are great until they aren’t

While the term "well-oiled machine" is a symbol of reliability and consistency in a team or business, it may hinder the development of a culture of learning and innovation. The challenge lies in balancing the well-oiled machine's efficiency with the need for creativity and growth, which requires effective leadership and valuing the diversity and ideas of individuals within the organization.

Article | Aug 1, 2023

Policies… A Different Perspective

Company policies help ensure efficiency and compliance, but when they are too restrictive, they can negatively affect its best employees. Leaders must manage difficult situations directly rather than relying solely on policies.

Article | Jul 13, 2023

Effective, continuous performance management can help grow, retain employees

Michelle Link, Chief Human Resources Officer, Maximus, explains Maximus’ new continuous performance management (CPM) process. CPM is a more frequent, less time-consuming way to allow managers and employees to review performance and look at future plans.