Improve health outcomes in today's complex world
Empower vulnerable populations to succeed
Meet expectations for service and ease of use
Modernize government to serve the needs of citizens
Recruit and retain workers, leverage tax credits
Make every citizen interaction with your program count
Advance the health of public health
Driving results through transformative innovation
Provide conflict-free health screenings and evaluations
Resolve benefit disputes with a nonjudicial approach
Modernize your program, adapt to changing needs
Embrace the digital revolution in government
Make services easier to access, ensure program integrity
Senior Director, Engagement Solutions and Services
Ms. Monroe is an expert in customer experience strategy and has over 27 years of experience in management and executive level program administration for both government and private sector.
Ms. Monroe is a results focused leader in customer service and omni-channel customer experience and is responsible for developing and integrating Maximus’ citizen experience strategy into Maximus’ culture and business strategy.
