Maximus wins five awards for engagement in Georgia, Michigan, and New York

Before and After Category: Georgia CAPS Provider Handbook 

The handbook was published in partnership with Georgia Healthy Families Bright from the Start: Georgia Department of Early Care and Learning. We enhanced the content and design of the existing handbook to create a more user-friendly and understandable provider resource to explain the program’s policies and procedures to CAPS childcare providers. Georgia made the CAPS Handbook available online to approximately 2,500 childcare providers, creating a more educated provider pool.

Forms and Correspondence Categories: Healthy Michigan Plan Work Requirements Letters and Exemption Form

On behalf of the Michigan Department of Health and Human Services, we implemented changes to the HMP work requirements exemption form to ensure the greatest number of eligible Michigan residents secured an exemption from the state work requirements and could keep vital health coverage in Michigan’s Medicaid program. In tandem, we undertook the task to develop a suite of letters to announce the new program policy, explain it clearly, and engage beneficiaries to maintain HMP healthcare coverage.

Digital and Spanish Language Categories: NY State of Health mobile app

Maximus also received two separate Awards of Distinction for its work in the digital arena with the NYSOH Mobile Upload App — both the English and Spanish versions. By providing the user a step-by-step process, the mobile app reduced the time required to receive and process documents, to ensure beneficiaries received coverage as quickly as possible and could access their insurance benefits sooner. Our expertise helped to enhance and modernize the customer experience while enhancing privacy and security. In its first 90 days after launching, the app was downloaded by more than 30,000 users to successfully submit nearly 100,000 pages, surpassing documents submitted via fax and second only to submissions via U.S. mail.