Better solutions for better lives
We use our decades of experience to design, develop and deliver innovative and impactful health and human service programs. We are driven by a mission to strengthen communities and improve the lives of those we serve.
A leading provider of health and human services worldwide
year founded
employees
annual revenue
Transforming lives and achieving program goals
For more than 40 years, Maximus has partnered with state, federal and local governments to provide communities with critical health and human service programs. We leverage our extensive experience to develop high-quality services and solutions that are cost effective and tailored to each communities' unique needs.
We offer governments the ability to implement programs rapidly with scalable operations and automated systems. From Medicaid and Medicare to welfare-to-work and program modernization, our comprehensive solutions help governments run effectively and efficiently to achieve their goals.
An international leader in government services
With offices in ten countries, we have built a significant capacity to deliver measurable results on an international scale. We take great pride in our work, which is why we are the best at what we do.
Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. Highlights of our work include:
- Leading administrator of Medicaid enrollment broker services in the U.S.
- Answer more than 7 million calls per month at our contact centers
- Perform more than 1.6 million assessment annually worldwide
- Premier provider of workforce-centered services in Australia, Canada, Italy, Saudi Arabia, Singapore, South Korea, Sweden, United Arab Emirates, United Kingdom, and United States
- Deliver modernized solutions with integrated digital platforms to enhance the user experience and improve efficiencies
Accreditation Achievements
Benchmark Portal Certified Center of Excellence, FedRamp, ISO 9001, ISO 20000, ISO 27001 and Quality Improvement Organization (QIO)-Like Entity - among others.
- ISO 9001:2015 Certified
This certification pertains to quality management systems.
- Adult Migrant English Program (MAX Solutions - Australia)
- California Department of Industrial Relations (DIR) Independent Bill Review (IBR)
- California Department of Industrial Relations (DIR) Independent Medical Review (IMR)
- California Diversion Program
- California Health Care Options
- California Medi-Cal
- Fit for Work (U.K.)
- Georgia Healthy Families
- Health Management (U.K.)
- jobactive (MAX Employment - Australia)
- MAX Employment (Australia)
- MAX Solutions (Australia)
- Medicare Part A (West) C, and DME
- New York Medicaid CHOICE
- New York Office for People With Development Disabilities (OPWDD) Assessments
- New York State of Health (NYSOH)
- Skills for Education and Employment (MAX Solutions - Australia)
- Social Security Administration (SSA) Ticket to Work Program
- Tennessee Eligibility Redeterminations Processing
- ISO/IEC 20000-1 Certified
This certification pertains to service management and delivery systems.
- Maximus Federal
- ISO/IEC 27001 Certified
This certification pertains to information security management systems.
- Fit for Work (U.K.)
- Health Management Ltd. (U.K.)
- Maximus Federal
- Maximus UK Employment and Training
- Benchmark Portal Certified Center of Excellence
To be certified as a Center of Excellence by BenchmarkPortal, a call center must rank in the top ten percent of the call centers surveyed.
- California Health Care Options
- Georgia Childcare and Parent Services (CAPS)
- Georgia Families
- Indiana Enrollment Broker
- Maximus Federal, Brownsville, Texas center*
- New Jersey Health Care Profile (NJHCP)
- New York Medicaid CHOICE
- New York Physician Profile
- Texas Enrollment Broker
- Texas Eligibility Support Services
*The Brownsville center provides support for enrollment in a large beneficiary program administered by a major federal health agency
- FedRAMP Authorized
Maximus offers three Federal Risk and Authorization Management Program (FedRAMP) solutions, enabling us to provide state-of-the-art, secure customer care technology to federal agencies.
- Maximus Intelligent Assistant software as a service (SaaS) enables agencies to enhance their self-service offerings by allowing citizens to complete a wide variety of transactions. It merges artificial intelligence (AI) and human understanding to deliver rich, conversational, human-like interactions.
- Maximus Cloud infrastructure as a service (IaaS) offering is an enterprise-level, multi-tenant private and community cloud built to support programs of all sizes and complexities. It provides security, visibility, and enhanced performance through proactive monitoring, alerting, and maintenance without service interruption.
- Maximus Engagement Platform platform as a service (PaaS) offering is designed for government agencies in need of scalable, tailorable telephony infrastructure for their citizen engagement centers. It provides a full range of technology capabilities to customize operations of any size while meeting security and privacy requirements.
- Capability Maturity Model Integration (CMMI) Certification
Capability Maturity Model Integration (CMMI)® certifications establish best practices for people, processes and technology. The CMMI capability improvement framework provides organizations with a means to gauge the effectiveness of their core business practices and identify areas for improvement.
Maximus Federal has been appraised at Maturity Level 5 (ML5) Version 2.0 (v2.0)
- Maximus is one of only five U.S. companies serving the federal government who are appraised at CMMI ML5 for both services (CMMI-SVC) and for development (CMMI-DEV). Maximus is the only organization in the group to be appraised under v2.0, the latest version of the CMMI appraisal.
- CMMI ML5 is the highest appraisal rating that can be achieved, designated as “Optimizing”, and is reserved for organizations that demonstrate true process optimization. Organizations that are appraised at CMMI ML5 are recognized for their quality and approach in following the principles of continuous improvement.
- NCQA Credentialing Accreditation
NCQA Credentialing Accreditation is a quality assessment program that focuses on consumer protection and customer service improvement.
- NCQA Credentials Verification Organization Certification
Maximus credentials verification services are structured to be consistent with NCQA credentialing standards in the following areas:
- Certification in Application and Attestation Content
- Certification in DEA
- Certification in Malpractice Claims History
- Certification in Medical Board Sanctions
- Certification in Medicare/Medicaid Sanctions
- Certification in Verification of Licensure
- Certification in Work History
- Quality Improvement Organization (QIO)-Like Entity
Maximus U.S. Services
Maximus Federal
- URAC Accreditation
The Utilization Review Accreditation Commission (URAC) develops national standards to improve quality, protect consumers and improve health outcomes.
Maximus has been granted “Full” accreditation by URAC in the following areas:
- Credentials Verification Organization (CVO) - 4.1
- Independent Review Organization: External Review - 5.1
- Workers' Compensation Utilization Management - 7.4
- Health Utilization Management – 7.4
Learn more about URAC and each accreditation:
- SEQOHS Accredited (U.K.)
Health Management Ltd. (U.K.)
- SSAE18 Certification
Tax Credit and Employer Services (TCES) for I-9 Reporting and Management.
- Merlin Standard (U.K.)
The Merlin Standard pertains the development, recognition and promotion of sustainable excellence, and positive partnership working within supply chains.
- Health Assessment Advisory Service
- Remploy