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Paula Wales

Managing Director, Medicaid Enterprise Services, U.S. Services

Paula Wales has more than 30 years of experience working with state governments to develop and operate large-scale health and human services technology solutions. Her experience includes supporting states in their roadmap development, strategic planning, and program implementation. She is currently the Managing Director for Medicaid Enterprise Services focusing on modular solutions for driving positive health outcomes for enrollees. Her work includes client engagement, solution design, and overseeing proposal and pricing development. 

She holds a bachelor of science from the University of Northern Colorado, a Project Management Professional (PMP) certification from the Project Management Institute (PMI), and is credentialed under the Scaled Agile Framework (SAFe) for product owners.