PRISM Member Spotlight: Alice de la Rosa

How long have you worked for Maximus, and what is your job?

I started working at Maximus in December 2021, and I’m a Dual Tier 1 customer service representative for Medicare and [the Affordable Care Act] Marketplace.

Why do you think it’s important for companies to invest in a DE&I strategy?

Multiple studies and publications have reported an improvement in results and productivity with a solid DEI initiative. And aside from creating a safe and solid work environment, it is a proven effective method of drastically improving overall performance. Likewise, it is important that when services are provided to clients, beneficiaries, or consumers that we show no unconscious bias. This issue has an answer and can be solved by making sure that coworkers, trainers, management, and hiring managers are well-educated in diversity, equity, and inclusion while unlearning harmful bias. This results in a significantly larger pool of qualified and skilled employees that can provide and improve the overall quality and effectiveness of services that are provided.

Why did you join the PRISM ERG?

I wanted to find a safe space for me to teach, learn, and discuss an area I am passionate about with colleagues! This is such a great opportunity and a great space that I sometimes don't have even outside the company. I hope that this ERG can improve aspects that the company as well.

What’s the most exciting experience you have had as a member of the PRISM ERG?

People asking questions. Aside from finding a safe space and people who are at different stages of their own personal self-discovery, it was wonderful to hear people asking questions. We have so much we can learn from each other, and this being a solid resource of information was exciting.

What’s the biggest impact you think PRISM can have on Maximus and the community?

Maximus already does well, but there is so much space to improve. I think elevating voices in the LGBTQIA+ community can provide valuable insight into our struggles and barriers. Improving learning, understanding, and support results in more employees who are well-versed and knowledgeable in the communities they serve.