Salesforce
Trusted digital solutions for every public sector challenge
Maximus leverages Salesforce Service Cloud to provide secure, connected digital solutions that support a 360-degree view of communications between government agencies and the people they serve.
With a deep understanding of the education, nonprofit, and government ecosystems, Maximus implements and optimizes Salesforce’s agile, multi-channel cloud platform to support enterprise application development, customer relationship management, enterprise collaboration, case management, knowledge management, enterprise analytics, integration with legacy applications, and mobile application development initiatives.
Supporting citizen services is core to Maximus’ capabilities. Together with Salesforce, Maximus proudly supports the Department of Health and Human Services, Centers for Disease Control and Prevention, State Appeals Departments among other customers to deliver information to our customers when they need it, how they need it, every time.
Our partnership at work
Maximus Public Health (MPH) supports our public sector customers’ programs and priorities by providing the technology services they need, when they need it. Two of these include the Department of Health and Human Services (HHS) and the CDC. Powered by Salesforce, Maximus developed purpose-built solutions in response to COVID-19.
HHS Results Center
During the peak of the COVID-19 pandemic, the Department of Health and Human Services (HHS) required a solution to deliver COVID results to patients quickly. In a matter of six days, Maximus coordinated with two labs to implement a secure file transfer system for COVID-19 results delivery. Integrating robotic process automation (RPA) and leveraging Salesforce service cloud, Maximus developed a valuable solution for the HHS Results Center producing 10,000 outbound calls per day. The solution supports 400 agents delivering results to patients within four hours for a positive test result and 12 hours for a negative result.
CDC Vaccine Tracking Help Desk
To support the CDC’s composite vaccine tracking systems, VTrckS, Maximus built a help desk using Salesforce Service Cloud to mitigate the inundated flow of calls into CDC to support the mission critical system. The CDC system known as VTrckS is the CDC’s entire resource for the vaccine supply chain that participating state, local, and territorial health departments, and health care providers rely on to find vaccine-related information. The solution Maximus developed, equips agents to respond to phone calls and emails concurrently, allowing for greater care and speedier responses to our public health departments and health care providers across the nation. The ability to act upon a case quickly has led to improved service to our citizens by allowing providers to procure vaccines quickly.
View our past events
- Maximus and Salesforce – transforming the citizen experience
A digital front door strategy is key to meeting citizens and customers where they are, no matter the channel they are using.
Learn more about how a digital front door strategy, built around data and human-centered design, can help to transform the customer experience and increase service delivery.
Click here to access webinar >>
Want to know more?
At Maximus, we know that working together creates a powerful opportunity to achieve more for our clients and partners. Through our Alliance Partner Network, we bring new ideas, technologies, capabilities, and best practices to create change and transformation for our customers. If you are interested in working with Maximus, please click the “learn more” option that applies to you to get in contact with us.