AI Guiding Principles
Our approach to responsible AI
At Maximus, we understand Artificial Intelligence (AI) has the power to transform society. As a company, we make a commitment to Responsible AI development and use. AI technology and its capabilities are still evolving. As a result, use of AI requires that we frequently revisit and update our software engineering practices, technology stack, product and services roadmap, employee training, strategic partnership, and other processes, procedures, and policies related to our use of AI. Our AI Guiding Principles shape our actions and serve as a foundation of Responsible AI @ Maximus.
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Our Global Core Values are fundamental beliefs that guide our business decisions and describe how we work and interact with our employees, clients, partners, and communities. These values embody our business ethics, principles, and beliefs, and are a mix of where we currently are, as well as where we aspire to be.
We align our Global Core Values and AI Guiding Principles by leveraging proven, consistent, science-based, and industry-leading solutions and technologies. These solutions allow for rapid deployment and mission customizations while managing potential risks involving privacy, data integrity, explainability, and bias.
Inclusivity, accuracy, privacy and security focused in our AI development and use
We value equality and equity and will follow industry best practices to ensure our use of AI puts human impact at the forefront, while prioritizing data governance, privacy, technical robustness, and security. We follow our AI Guiding Principles to demonstrate ethical, transparent, and accountable use and development of AI.
This includes incorporating appropriate human oversight and governance during all phases of the AI lifecycle — from design, to development, operations, and retirement – to review for issues such as fairness, diversity, and non-discrimination.
Explainable and transparent insights and outcomes
As technology evolves, we view the challenges of a growing AI landscape as a journey during which we responsibly use AI to create mission-focused, actionable insights and outcomes that support decision-making at the speed required by the mission.
When AI is responsibly developed, immediate value to our missions can be achieved through informing decision-making, increasing efficiency, and enhancing the citizen experience. We aspire to have innovative ideas that will improve the lives of the clients we serve, our employees, and our overall business operations.
Sustainability in our design for scale and future
Designing for scale and openness allows us to support our client’s mission by integrating innovations rapidly with the proper security and guardrails while still enabling digital transformation.
We will continue to operate in compliance with applicable laws and regulations, align with industry standards and best practices, and take societal and environmental well-being into consideration. We will look for innovative methods to facilitate environmentally friendly and sustainable ways of developing our AI programs for the long-term prosperity of society and the people we serve.