Business Operations

Improve citizen outcomes and program efficiency

We deliver a wide range of administrative services to support government programs of all types. Clients choose MAXIMUS for our experience, our approach and the results we deliver.

Business process operation (BPO) expertise

We deliver end-to-end business operation services to the government in support of large, complex programs. From Independent Benefit Reviews and Appeals to Clinical Assessments, our deep knowledge and expertise of federal agencies allow us to rapidly stand-up programs and deliver the best possible outcomes for citizens. Clients choose MAXIMUS for our deep experience, our innovative approaches to operations, and our proven track record of achieving results.

Program Administration

We help clients manage entire programs, as well as support for many program components and processes. We often serve as full-service administrators on a program – overseeing everything from Citizen Engagement Centers to application processing to compliance and more. Our breadth and depth enables us to grow and scale along with client programs.

Independent Reviews and Appeals

We’ve developed and executed review and appeals processes for major federal programs for several decades, leading to massive cost savings and dramatically shortened resolution times for citizens.

Improper Payments

Because we’ve had so much experience supporting program operations and business process optimization, we are experts at knowing how to prevent, detect and recover improper payments, saving our clients millions of dollars.

Clinical Assessments

We have a network of specialized medical experts at the ready to assist on programs that require healthcare professionals to analyze important clinical care and health decisions. No matter where we operate, we can quickly engage these experts in support of program objectives.

Electronic Document Intake and Management

We have developed proven process and proprietary technology solutions to expedite, improve and secure document intake and management. We combined our BPO strengths with our technological expertise to deliver a robust solution for clients.

We move fast, deliver well and drive results

At MAXIMUS, we pride ourselves on being able to scale quickly for our customers, on being nimble and collaborative to deliver exactly what they need, and on demonstrating our value. This is why clients choose us – and trust us – with some of their most complex programs.

  • We manage more than 44 million citizen interactions per year – for just one customer.
  • We handle Medicare part B, C and D appeals – for the entire county.
  • We pioneered robotic process automation (RPA) – long before it was an industry buzzword.
  • We’ve ensured continuity of funding for the Federal Government and provided secure, timely and accurate returns for filers – for 28 years.