Improve citizen outcomes and program efficiency
We deliver a wide range of administrative services to support government programs of all types. Clients choose Maximus for our experience, our approach and the results we deliver.
Business process outsourcing (BPO) expertise
We deliver end-to-end business operation services to the government in support of large, complex programs. From Independent Benefit Reviews and Appeals to Clinical Assessments, our deep knowledge and expertise of federal agencies allow us to rapidly stand-up programs and deliver the best possible outcomes for citizens. Clients choose Maximus for our deep experience, our innovative approaches to operations, and our proven track record of achieving results.
We help clients manage entire programs, as well as support for many program components and processes. We often serve as full-service administrators on a program – overseeing everything from Citizen Engagement Centers to application processing to compliance and more. Our breadth and depth enables us to grow and scale along with client programs.
Independent Reviews and Appeals
We’ve developed and executed review and appeals processes for major federal programs for several decades, leading to massive cost savings and dramatically shortened resolution times for citizens.
Because we’ve had so much experience supporting program operations and business process optimization, we are experts at knowing how to prevent, detect and recover improper payments, saving our clients millions of dollars.
We have a network of specialized medical experts at the ready to assist on programs that require healthcare professionals to analyze important clinical care and health decisions. No matter where we operate, we can quickly engage these experts in support of program objectives.
Electronic Document Intake and Management
We have developed proven process and proprietary technology solutions to expedite, improve and secure document intake and management. We combined our BPO strengths with our technological expertise to deliver a robust solution for clients.
We move fast, deliver well and drive results
At Maximus, we pride ourselves on being able to scale quickly for our customers, on being nimble and collaborative to deliver exactly what they need, and on demonstrating our value. This is why clients choose us – and trust us – with some of their most complex programs.
- We manage more than 44 million citizen interactions per year – for just one customer.
- We handle Medicare part B, C and D appeals – for the entire county.
- We pioneered robotic process automation (RPA) – long before it was an industry buzzword.
- We’ve ensured continuity of funding for the Federal Government and provided secure, timely and accurate returns for filers – for 28 years.
Aligning IT efforts for the U.S. Department of Labor
For more than 14 years, we have supported the DOL in its mission for the country's employment policy and planning. Most recently, we helped the agency consolidate, manage and align more than 25 subcontractors to ensure workforce data is available, accessible and secure.
FCW FedRAMP Summit Panel: How Automation Can Help Manage Security
Perspectives on inclusion in contact center operations from the ACT-IAC CX Summit 2021
Human-centered design has a place in nearly every program
Leveraging a customer-focused leadership approach to delivering effective public services