Clinical Services

A leading provider of conflict-free assessments for states, we specialize in government-funded supports to improve the quality of life of people with complex needs.

Person-centered solutions for states

Our clinical professionals identify the services and supports individuals need to live safely at home, in the community, or in appropriate institutional settings. We’re helping states achieve their goals when people receive the right care in the right setting.

Screening and assessments

Independent assessments and specialized tools ensure people of all ages and conditions receive the right services at the right levels and in the right setting.

Clinical case management

From assessment and planning to referral and coordination, then monitoring, we focus on helping each person achieve their highest physical, mental, and psychosocial wellbeing. 

Child and youth behavioral health services

Our assessments and clinical reviews inform appropriate supports, service, and level of care determinations for children and youth, including those in foster care.

Prior authorization and utilization reviews

Our state-tailored UR methods ensure that recommendation services adhere to accepted clinical standards.

Outreach and options counseling

During program transitions, our unbiased and person-centered support guides people to make care planning decisions that align with their preferences, values, and goals. 

Appeals and independent medical reviews

We deliver fast, independent, and accurate determinations and facilitate the fair resolution of benefit disputes and health care, disability, and workers' compensation appeals.  

Conflict free

We firmly stand by the independence and objectivity of our screenings, assessments, determinations, and medical reviews because we don’t have any potential conflicts of interest with service providers or payers. Our status as a conflict-free state affiliate reinforces the effectiveness of government programs, increasing public confidence and trust in programs’ integrity.

Clinical professional conducts an assessment while facing an older woman sitting on a couch.

Comprehensive clinical platform solution

As the leading provider of specialized screening and assessments for government programs, our assessment solutions and services span the full spectrum of long-term services and supports (LTSS). Our clinical platform solution hosts a variety of screening and assessment tools to support all populations and program reporting services, enrollment broker, and eligibility operations.

A young woman receiving some emtional support from a compassionate psychologist in her modern bright office

Clinical services across the country

If you’re a provider, recipient, or guardian, find more information about the assessment programs we support in your state.

View state-specific information

Explore our perspectives

Discover more insights
A young boy sits on a couch with his legs drawn up to him and his expression neutral. The room is dark, but the tablet on his lap illuminates his face.

Addressing children's mental health through assessments

An elderly black woman being consulted.

Bringing a person-centered approach to assessments

Christa Ballew

Christa's journey showcases the transformative power of dedication, collaboration, and a steadfast commitment to improving lives through person-centered assessments.

Joi Shaw

With experience supporting individuals with mental health conditions, intellectual disabilities, and substance use disorders, Joi brings a person-centered approach to her work.

Emily Isaacs

Emily's clinical and program implementation expertise helps states navigate complex challenges and evolving regulations.

State and local government solutions

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions