As budget pressures intensify, case backlogs grow, customer service lags, and hiring challenges persist, you need new approaches for quickly delivering essential services to eligible people.
Advance Your Program with the Right Partner
Don’t let resource constraints hold you back. Gain the innovation, insights, and automation to overcome them.
Your challenges can't wait. Our solutions are ready.
We can do that while maintaining program quality, integrity, and impact.
12.5% increase in quality scores
See how we added an AI-enabled continuous feedback loop to our quality assurance process in Michigan, increasing average quality scores by 12.5% in just 3 months.
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We rapidly scale to meet demand and help you avoid a backlog or financial penalties.
Backlog prevention
Discover how our fair hearing packet preparation support decreases the need for hearing reschedule requests and helps prevent backlogs of appeal tasks in Texas.
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We improve customer experience by simplifying program processes, closing gaps, and eliminating handoffs.
Application process time from 90 to 26 days
Learn how we expedited a complicated 13-step application process from 90 to 26 days in Pennsylvania.
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We use intelligent automation and leading-edge technology to deliver services faster.
Accelerated enrollment for 7 million people
Find out how we leveraged mobile technology to accelerate the enrollment process for 7 million people in New York.
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Explore our perspectives
An AI-enhanced, blended workforce
Achieving more efficient program operations requires a holistic view of:
- People and the tasks they perform as a blended workforce
- Processes managed by blended talent and optimized with smart automation
- Technology leveraging artificial intelligence as a force multiplier
Choose the right vendor
Recent federal guidance reaffirms states' authority to use vendors that meet merit system principles. Maximus has certified that our systems of personnel management meet the high standards the government requires of its own workforce, fully complying with government merit system principles.
View the guidanceTransparency and compliance
We formally certify our adherence to Merit Systems Principles and federal laws.
Independence and objectivity
We don’t have any potential conflicts of interest with service providers or payers.
Best practices
We help you operate efficiently, achieve outcomes, and meet requirements.
Agile approach
We identify, scale, and adjust our staffing levels to meet your real-time demand.
See our work in action
Integrated eligibility support
Increased applications for Medicaid, CHIP, SNAP, and TANF put additional demands on eligibility workers and increased application processing times in Texas.
See the impact of our customer contact center services and our initial processing of applications for final eligibility determinations.
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