Contact Center Solutions
Our seamless integration of technology and service delivery ensures every interaction creates a holistic and exceptional journey.
Solutions
As a leading contact center provider, we integrate multiple channels, from self-service mobile apps to high-touch web chat, for seamless service delivery. Through scalable operations and the use of AI and machine learning, we’re making government more accessible and efficient.
Digital customer engagement
Transforming the way people connect with government services. With seamless digital experiences, we streamline processes, boost efficiency, and make public services faster, smarter, and easier for everyone.
Total experience management
Engage with ease through self-service, chat, text, and virtual assistants. Integrate experience, data insights, and secure technologies into one digitally powered platform to reimagine government service delivery.
Personalization and AI power
AI-driven, yet deeply personal, our intelligent virtual assistant uses advanced natural language processing to engage customers in real conversations to deliver personalized support at scale, ensuring a smooth experience every time.
Staffing and surge support
Effortlessly meet demands with our dynamic staffing solutions. Whether it's peak times or unexpected surges, ensure optimal customer experience with flexible and reliable contact center surge support.
Maximus Total Experience Management (TXM) Solution
With the Maximus Total Experience Management (TXM) Solution, we seamlessly integrate data insights and secure technologies into one digitally powered platform to reimagine federal government service delivery. Maximus TXM provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.
Learn more about Maximus TXM
Government service delivery reimagined
CX is shifting to a proactive model, leveraging data to anticipate needs, spot trends, and fuel adaptive service delivery that improves citizen outcomes. With real-time insights, agencies can boost mission success and trust. Download the eBook to discover how intelligence-driven CX is redefining service delivery.
Intelligence-Driven CX
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