Digital Government Services
By transforming how people interact with government through seamless digital experiences, we make public services more accessible, faster, and easier to use.
Modern digital government services at scale
Expectations for government service increasingly reflect the experiences people have elsewhere: fast, clear, available on any device, and secure. Across federal, state, and local government, agencies are modernizing how people find information, complete critical tasks, and receive support.
Maximus designs, builds, and operates the digital services people use to engage with government programs, from websites, mobile apps, and self-service tools to chat and voice support. We connect these experiences with the data, advanced technology, and operational expertise agencies need to deliver services reliably at scale.
What we deliver
Meeting public expectations takes more than a new interface. It requires connected systems and data, accessible experiences, and operations that adapt to policy changes, workforce constraints, and fluctuating demand — without disrupting service.
Proactive outreach
Timely, targeted communications by phone, text, email, and social helps people understand what is required, complete next steps, and respond before important public program deadlines are missed.
Omnichannel engagement
People reach government by phone, web, chat, text, email, and social — often switching mid-task. We connect these channels so context carries across them, saving time, reducing repetition, and improving customer and staff experience.
Acccessible digital self-service
People need quick, reliable ways to find accurate answers and complete routine tasks, online or by voice. We design accessible websites, portals, digital hubs, mobile apps, and virtual agents that let people check a status, submit information, and take the next required step. When additional help is needed, connected service channels make it easier to reach a live agent without starting over.
AI-enabled service intelligence
We apply AI where it can improve speed, consistency, and service quality. AI-enabled self-service resolves routine questions, automation reduces repetitive work, and real-time guidance helps staff respond more effectively. For decisions that affect eligibility, benefits, or access to services, technology supports the process while human review and agency oversight remain essential.
Connected data and customer journeys
Fragmented data makes it difficult to pinpoint where people encounter delays or need additional support. We connect available data across platforms and apply data analytics, topic mining, and sentiment analysis to identify friction, anticipate demand, and act before problems escalate.
Program integrity, accuracy, and security
Digital services must protect sensitive personal data while helping people complete transactions accurately. We integrate identity verification, fraud prevention, data protection, and compliance controls into the service experience, while using technology to identify missing or inconsistent information before it creates delays or rework.
Workforce enablement
Service quality depends on the people delivering it. We provide scheduling, training, quality management, and real-time support tools that reduce administrative load and help staff resolve issues on first contact.
Our solutions
Total Experience Management (TXM)
For agencies managing disconnected channels, systems, and service operations, TXM unifies omnichannel engagement, AI-driven intelligence, workforce enablement, and real-time insights in a secure, modular ecosystem built for government.
Accuracy Assistant™
For agencies managing program eligibility, claims, and benefits, Accuracy Assistant identifies potential errors earlier through AI-enabled decision support and targeted quality assurance while keeping staff responsible for final decisions.
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