Digital Government
Online state and local government services should be accessible, convenient, and on-demand. We help states deliver an enhanced digital-first and omnichannel experience.
Solutions for state and local agencies
Digital omnichannel customer support streamlines and personalizes people’s interactions with government. Behind the scenes, automated workflows, integrated systems, and actionable data drive easier decision-making for state and local agencies.
Digital hubs
Building or improving websites and hubs to empower a self-service customer experience.
Mobile apps
We place website functions and integrated applications in the hands of your customers.
AI-powered chat
Powered by large language models and machine learning, our virtual agents resolve simple and complex customer interactions.
Social media
We connect with people where they are through messages that are tailored, timely, and easy to understand.
Email and texts
Sending timely, action-oriented updates on users' preferred digital channels, we drive proactive engagement.
Data analysis
We use tools like sentiment analysis and topic mining to identify trends and bring a holistic view to improved customer experience.
Intelligent IVR
We resolve callers' inquiries and needs quickly and seamlessly.
Leveraging data to move people forward
Turn consumer engagement data into predictive models for proactive insights that improve the services people receive. Our solutions employ safe and secure data strategies to help state government programs deliver on their missions.
At the speed of human need
See what's needed to elevate today’s consumer experience — and the urgency of doing so now. With decades of customer engagement experience in state government, we explore:
- Why customer experiences with government often come up short
- How to deliver truly unified customer engagement, anticipate user needs, streamline submission of information, and reduce the time to achieve desired outcomes
- The importance of human-centered design, omnichannel support, modular technology, AI and advanced analytics, and much more
Explore our perspectives
Discover more insights
Making an impact: Meet Robert Knapp
The digital transformation of public services is an ongoing mission that thrives on fresh perspectives and innovative solutions. Robert is helping our state government clients meet the expectations of people who are accustomed to digital experiences in nearly all areas of their lives, enabling easy access to public programs, services, and information.
See Robert's impact
