Digital Government

Online state and local government services should be accessible, convenient, and on-demand. We help states deliver an enhanced digital-first and omnichannel experience.

Solutions for state and local agencies

Digital omnichannel customer support streamlines and personalizes people’s interactions with government. Behind the scenes, automated workflows, integrated systems, and actionable data drive easier decision-making for state and local agencies.

Digital hubs

Building or improving websites and hubs to empower a self-service customer experience.

Mobile apps

We place website functions and integrated applications in the hands of your customers.

AI-powered chat

Powered by large language models and machine learning, our virtual agents resolve simple and complex customer interactions.

Social media

We connect with people where they are through messages that are tailored, timely, and easy to understand.

Email and texts

Sending timely, action-oriented updates on users' preferred digital channels, we drive proactive engagement.

Data analysis

We use tools like sentiment analysis and topic mining to identify trends and bring a holistic view to improved customer experience.

Intelligent IVR

We resolve callers' inquiries and needs quickly and seamlessly.

Leveraging data to move people forward

Turn consumer engagement data into predictive models for proactive insights that improve the services people receive. Our solutions employ safe and secure data strategies to help state government programs deliver on their missions. 

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Achieving digital accessibility to accommodate all

A government program's website serves as the main online source of information about its services. Ensuring your site is inclusive and adheres to accessibility compliance standards not only helps those with diverse abilities but also improves the experience for all visitors

Explore our accessibility solutions

At the speed of human need

See what's needed to elevate today’s consumer experience — and the urgency of doing so now. With decades of customer engagement experience in state government, we explore:

  • Why customer experiences with government often come up short
  • How to deliver truly unified customer engagement, anticipate user needs, streamline submission of information, and reduce the time to achieve desired outcomes
  • The importance of human-centered design, omnichannel support, modular technology, AI and advanced analytics, and much more
Download our eBook
Cover of an eBook titled Reimagining the digital self-service experience for state governments

Explore our perspectives

Discover more insights
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Unlocking a better customer experience

Blind man sitting on couch using phone to access a digitally accessible website

Digital accessibility for equal access

See our work in action

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Woman taking a photo of a document with her phone so she can use it to enroll in health insurance

Digital document uploads in New York

Woman leaning over the back of a sofa at home, using the smartphone in her hands to enroll in health insurance

Mobile enrollment in Louisiana

State and local government solutions

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions