Customer Services, Digitally Enabled

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We are changing the citizen’s experience with government

We are delivering mission-focused outcomes at the speed of government and public need. Optimizing performance and providing omnichannel capabilities to enhance the customer experience.

We are providing better access, experiences, and outcomes

Delivering citizen services is complicated. Traditional contact centers just can’t deliver the optimized experience that citizens need. Maximus understands these challenges, and our Citizen Engagement Centers are designed to deliver seamless, private-sector quality experiences to support the complex issues facing people who are calling their government.

Our solutions deliver digital-first experiences and build citizen trust

The power of partnership

Maximus and our partners provide state-of-the-art technologies to deliver omnichannel engagement, conversational AI, and insights and data to deliver an optimal customer experience.

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Genesys

Genesys is a leading provider of omnichannel engagement platforms automating citizen engagement, digital experiences, and contact center operations. Our partnership with Genesys includes the Genesys Cloud platform and our FedRAMP Maximus Genesys Engagement Platform.

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Interactions

Interactions provides Intelligent Virtual Agents that seamlessly assimilate Conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, opti-channel customer care, Interactions is delivering unprecedented improvements in the customer experience.

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Success KPI

SuccessKPI is purpose-built to drive Federal Cloud Contact Center Modernization through a revolutionary Insight & Action Platform that mitigates compliance risk while ensuring a great experience for citizens & government employees.

Decades of proven experience

Our Citizen Engagement Center solutions and capabilities have driven positive outcomes and optimized citizen experiences for decades.  We support government’s most mission-critical citizen services by leveraging  decades of experience, vast expertise, and the application of innovative technologies.

Specializing in mission-critical programs

  • Medicaid
  • Medicare
  • Affordable Care Act (ACA)
  • Children’s Health Insurance Program (CHIP)
  • Temporary Assistance for Needy families (TANF)
  • Supplemental Nutrition Assistance Programs (SNAP)
  • Child Support
  • Student Loans
  • Financial Management
  • COVID-19 Response
  • Veteran Support Services
  • Unemployment Support services
  • Disability Support Services
  • Health and Disease Information
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