Customer Services, Digitally Enabled

Image of a digital world

We are changing the citizen’s experience with government

We are delivering mission-focused outcomes at the speed of government and public need. Optimizing performance and providing omnichannel capabilities to enhance the customer experience.

We are providing better access, experiences, and outcomes

Delivering citizen services is complicated. Traditional contact centers just can’t deliver the optimized experience that citizens need. Maximus understands these challenges, and our Citizen Engagement Centers are designed to deliver seamless, private-sector quality experiences to support the complex issues facing people who are calling their government.

Maximus and Salesforce – transforming the citizen experience

A digital front door strategy is key to meeting citizens and customers where they are, no matter the channel they are using. 

Learn more about how a digital front door strategy, built around data and human-centered design, can help to transform the customer experience and increase service delivery.

Click here to access webinar >>

Image of the Washington Technology logo

Our solutions deliver digital-first experiences and build citizen trust

The power of partnership

Maximus and our partners provide state-of-the-art technologies to deliver omnichannel engagement, conversational AI, and insights and data to deliver an optimal customer experience.

Decades of proven experience

Our Citizen Engagement Center solutions and capabilities have driven positive outcomes and optimized citizen experiences for decades.  We support government’s most mission-critical citizen services by leveraging  decades of experience, vast expertise, and the application of innovative technologies.

Specializing in mission-critical programs

  • Medicaid
  • Medicare
  • Affordable Care Act (ACA)
  • Children’s Health Insurance Program (CHIP)
  • Temporary Assistance for Needy families (TANF)
  • Supplemental Nutrition Assistance Programs (SNAP)
  • Child Support
  • Student Loans
  • Financial Management
  • COVID-19 Response
  • Veteran Support Services
  • Unemployment Support services
  • Disability Support Services
  • Health and Disease Information
Image of a woman talking on her phone while working on her laptop