Customer Services, Digitally Enabled
We are changing the citizen’s experience with government
We are delivering mission-focused outcomes at the speed of government and public need. Optimizing performance and providing omnichannel capabilities to enhance the customer experience.
We are providing better access, experiences, and outcomes
Delivering citizen services is complicated. Traditional contact centers just can’t deliver the optimized experience that citizens need. Maximus understands these challenges, and our Citizen Engagement Centers are designed to deliver seamless, private-sector quality experiences to support the complex issues facing people who are calling their government.
Maximus and Salesforce – transforming the citizen experience
A digital front door strategy is key to meeting citizens and customers where they are, no matter the channel they are using.
Learn more about how a digital front door strategy, built around data and human-centered design, can help to transform the customer experience and increase service delivery.
Our solutions deliver digital-first experiences and build citizen trust
CX Strategy and Consulting
We can transform the citizen journey. Tapping into data – coupled with modern tools, analytics, and research – enables us to anticipate questions and barriers, then streamline and automate workflows to make the process more intuitive.Learn more about our CX approach
Security and Compliance
We offer FedRAMP solutions to provide agencies with secure and cost-effective services for rapid implementation and modernization.Learn more about our secure cloud solutions
Intelligent Tools and Automation
We provide advanced technologies to streamline and personalize the customer experience. Our solutions leverage our omnichannel, automation, and messaging solutions to truly deliver a human-centered experience.Learn more about how AI can work for you
The power of partnership
Maximus and our partners provide state-of-the-art technologies to deliver omnichannel engagement, conversational AI, and insights and data to deliver an optimal customer experience.
Amazon Web Services (AWS)
Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud to businesses worldwide. Commercial, state, local, and federal governments rely on AWS services for their cloud computing needs.Read more about our AWS capabilities
Interactions provides Intelligent Virtual Agents that seamlessly assimilate Conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, opti-channel customer care, Interactions is delivering unprecedented improvements in the customer experience.Read more about our Interactions capabilities
SuccessKPI is purpose-built to drive Federal Cloud Contact Center Modernization through a revolutionary Insight & Action Platform that mitigates compliance risk while ensuring a great experience for citizens & government employees.Read more about our SuccessKPI capabilities
Decades of proven experience
Our Citizen Engagement Center solutions and capabilities have driven positive outcomes and optimized citizen experiences for decades. We support government’s most mission-critical citizen services by leveraging decades of experience, vast expertise, and the application of innovative technologies.
Specializing in mission-critical programs
- Affordable Care Act (ACA)
- Children’s Health Insurance Program (CHIP)
- Temporary Assistance for Needy families (TANF)
- Supplemental Nutrition Assistance Programs (SNAP)
- Child Support
- Student Loans
- Financial Management
- COVID-19 Response
- Veteran Support Services
- Unemployment Support services
- Disability Support Services
- Health and Disease Information