Customer Services, Digitally Enabled

We are providing better access, experiences, and outcomes

Delivering citizen services is complicated. Traditional contact centers just can’t deliver the optimized experience that citizens need. Maximus understands these challenges, and our Citizen Engagement Centers are designed to deliver seamless, private-sector quality experiences to support the complex issues facing people who are calling their government.

Maximus and Salesforce – transforming the citizen experience

A digital front door strategy is key to meeting citizens and customers where they are, no matter the channel they are using.

Learn more about how a digital front door strategy, built around data and human-centered design, can help to transform the customer experience and increase service delivery.

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Our solutions deliver digital-first experiences and build citizen trust

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CX Strategy and Consulting

We can transform the citizen journey. Tapping into data – coupled with modern tools, analytics, and research – enables us to anticipate questions and barriers, then streamline and automate workflows to make the process more intuitive.

Learn more about our CX approach

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Security and Compliance

We offer FedRAMP solutions to provide agencies with secure and cost-effective services for rapid implementation and modernization.

Learn more about our secure cloud solutions

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Intelligent Tools and Automation

We provide advanced technologies to streamline and personalize the customer experience. Our solutions leverage our omnichannel, automation, and messaging solutions to truly deliver a human-centered experience.

Learn more about how AI can work for you

The power of partnership

Maximus and our partners provide state-of-the-art technologies to deliver omnichannel engagement, conversational AI, and insights and data to deliver an optimal customer experience.

Amazon Web Services (AWS)

Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud to businesses worldwide. Commercial, state, local, and federal governments rely on AWS services for their cloud computing needs.

Interactions

Interactions provides Intelligent Virtual Agents that seamlessly assimilate Conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, opti-channel customer care, Interactions is delivering unprecedented improvements in the customer experience.

SuccessKPI

SuccessKPI is purpose-built to drive Federal Cloud Contact Center Modernization through a revolutionary Insight & Action Platform that mitigates compliance risk while ensuring a great experience for citizens & government employees.

Decades of proven experience

Our Citizen Engagement Center solutions and capabilities have driven positive outcomes and optimized citizen experiences for decades. We support government’s most mission-critical citizen services by leveraging decades of experience, vast expertise, and the application of innovative technologies.