Customer Services, Digitally Enabled

We are providing better access, experiences, and outcomes

Delivering citizen services is complicated. Traditional contact centers just can’t deliver the optimized experience that citizens need. Maximus understands these challenges, and our Citizen Engagement Centers are designed to deliver seamless, private-sector quality experiences to support the complex issues facing people who are calling their government.

Our solutions deliver digital-first experiences and build citizen trust

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CX Strategy and Consulting

We can transform the citizen journey. Tapping into data – coupled with modern tools, analytics, and research – enables us to anticipate questions and barriers, then streamline and automate workflows to make the process more intuitive.

Learn more about our CX approach

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Security and Compliance

We offer FedRAMP solutions to provide agencies with secure and cost-effective services for rapid implementation and modernization.

Learn more about our secure cloud solutions

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Intelligent Tools and Automation

We provide advanced technologies to streamline and personalize the customer experience. Our solutions leverage our omnichannel, automation, and messaging solutions to truly deliver a human-centered experience.

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The power of partnership

Maximus and our partners provide state-of-the-art technologies to deliver omnichannel engagement, conversational AI, and insights and data to deliver an optimal customer experience.

Genesys

Genesys is a leading provider of omnichannel engagement platforms automating citizen engagement, digital experiences, and contact center operations. Our partnership with Genesys includes the Genesys Cloud platform and our FedRAMP Maximus Genesys Engagement Platform.

Interactions

Interactions provides Intelligent Virtual Agents that seamlessly assimilate Conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, opti-channel customer care, Interactions is delivering unprecedented improvements in the customer experience.

Success KPI

SuccessKPI is purpose-built to drive Federal Cloud Contact Center Modernization through a revolutionary Insight & Action Platform that mitigates compliance risk while ensuring a great experience for citizens & government employees.

Decades of proven experience

Our Citizen Engagement Center solutions and capabilities have driven positive outcomes and optimized citizen experiences for decades. We support government’s most mission-critical citizen services by leveraging decades of experience, vast expertise, and the application of innovative technologies.