Digital Government
State and local digital government services should be accessible, convenient, and on-demand. We help states deliver enhanced digital-first and omnichannel experiences for residents.
Solutions for state and local agencies
We help state agencies deliver trusted, accessible digital services that people can use with confidence.
Communicate clearly and proactively with state residents
Through email, text, and social media, we deliver timely, easy‑to‑understand messages on people’s preferred channels, helping them take action, meet deadlines, and avoid unnecessary follow‑ups.
Turn data into insights to improve program outcomes
We use data analysis, sentiment analysis, and topic mining to identify trends and anticipate needs, turning engagement data into insights that help state agencies improve program performance and customer experience.
Make it easier for people to get what they need online
We design and modernize websites and digital hubs that enable intuitive self-service, reduce confusion, and help people complete tasks correctly the first time, saving time for them and program staff.
Manage high volumes without sacrificing service quality
AI-powered chat and intelligent IVR resolve both simple and complex questions quickly, helping people get answers when they need them while reducing wait times and easing pressure on contact center staff.
Use mobile experiences to improve access to state services
Our mobile apps put key services directly in people’s hands, allowing state residents to submit information, track status, and stay informed, especially for populations that rely on smartphones as their primary internet access.
Maximus delivers state and local digital government services that help agencies modernize how residents access programs, information, and support. Our digital-first, omnichannel approach combines self-service tools, humancentered design, and AI-powered assistance so agencies can reduce friction, improve outcomes, and strengthen public trust.
The problems we help agencies solve
- Reduce contact center volume by shifting routine questions to digital self‑service and AI‑powered chat
- Improve form completion and submissions through intuitive digital hubs and guided experiences
- Meet accessibility expectations while delivering equitable access across web, mobile, and assisted channels
Case studies of our work in action
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Digital document uploads in New York
Digital uploads reduced enrollment friction, sped verification, and helped eligible residents access services sooner — putting critical benefits within reach when timing mattered most.
Read our New York case study
Award-winning website in Illinois
Modern design, strong performance, and accessibility compliance for the state-based marketplace site created a smoother resident experience while supporting agency operational goals.
Read our Illinois case study
AI-supported quality assurance in Michigan
AI-driven analysis identified interaction pain points faster, enabling quicker responses and reducing repeat contacts — improving both Medicaid staff efficiency and resident satisfaction.
Read our Michigan case studyAward-winning solutions that help families
At the speed of human need
Why does government customer experience matter now more than ever? Because delays, confusion, and fragmented systems directly affect people’s lives.
Drawing on decades of state government experience, we help agencies deliver humancentered digital government services using omnichannel engagement, modular technology, AI, and advanced analytics — so people get help when it matters most.
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Our perspectives on digital solutions
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Shift from reactive service to proactive support
By applying secure, predictive data strategies, we help programs identify risks early, tailor outreach, and deliver services that improve real human outcomes, like faster enrollments, fewer errors, and better access to benefits.
Yes. We apply safe, secure data strategies aligned with state requirements to protect sensitive information and maintain public trust.
Our solutions are designed to integrate with legacy and modern systems, reducing duplication and improving end-to-end workflows.
AI handles routine inquiries so staff can focus on complex cases that require empathy, judgment, and human connection.
We focus on outcomes that matter to program leaders: faster resolution times, higher completion rates, improved staff and government customer experiences, and better access to services.
