What services does Maximus provide to federal agencies?

Maximus provides federal agencies with contact center operations, customer experience (CX) solutions, digital modernization, and AI-enabled services. These capabilities help agencies improve service delivery, increase efficiency, and deliver measurable outcomes for the public.

How does Maximus support large-scale federal programs like the Census?

Maximus supports large-scale federal programs by managing nationwide contact center operations, recruiting and training specialized teams, and delivering secure, multilingual support. For example, during the 2020 Census, Maximus helped millions of Americans complete their forms through scalable, high-volume service delivery.

How did Maximus support the 2020 Census?

Maximus supported the U.S. Census Bureau during the 2020 Decennial Census by managing nationwide contact center operations, helping millions of Americans complete their census forms.

Census Support Services for the U.S. Census Bureau

Supporting accurate population counts through secure, scalable citizen service operations.

Moving people, technology, and government forward

Real solutions that work. We combine proven expertise with practical innovation to help federal agencies connect with the people they serve, delivering measurable results when it matters most.

Our impact

50+

years of service

+37k

employees

6

countries

12+

languages

Our experience

We supported the U.S. Census Bureau during the 2020 Decennial Census, managing nationwide contact center operations that helped millions of Americans complete their census forms. Our federal expertise extends beyond census operations to include comprehensive government contact center solutions for agencies nationwide. Operating in 12+ languages with federal-grade security protocols, we recruited and trained specialized teams to ensure every community could be counted.

Why choose Maximus?

Operations Everywhere: Whether your team works in the office, remotely, or from home, we protect sensitive data with proven security protocols and continuous monitoring that meets federal standards.
AI That Builds Trust: We deploy artificial intelligence thoughtfully, enhancing what people do best while maintaining the human oversight that citizens expect from their government.
Built to Keep Going: Our flexible approach ensures you can adapt quickly and maintain service delivery no matter what changes come your way.
Value-Driven Partnerships: We streamline complex processes through cloud-first approaches and agile methods that deliver faster results while maximizing the value of every taxpayer’s dollar invested.
Right-Sized Resources: Your workload isn’t constant; why should your costs be? We scale our support up during your busy seasons and optimize during quieter periods, aligning resources to your actual needs.

Proven Federal Services Partner with 50+ Years Government Experience

We've spent 50 years learning what works at scale, including managing large-scale census operations like the 2020 Decennial Census.We're not just a vendor; we’re a partner who knows that behind. Every case is a person who deserves a thoughtful, efficient experience.

When the government works better, lives improve.

That’s what drives us.

Experience that delivers results

20k

agents in 8 weeks

24/7

national coverage

360°

multi-channel support

How we helped build a nationwide contact center in 8 weeks

Faced with an urgent public health challenge, the CDC needed to scale rapidly. We responded by standing up a complete federal government contact center operation, recruiting, training, and deploying 20,000 remote agents in 8 weeks to serve millions of callers across all 50 states.

Modernize your contact center

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Scaling citizen services for peak tax season

The IRS needed federal citizen services support to handle millions of taxpayer inquiries during peak filing season. We deployed AI-empowered Total Experience Management (TXM), integrating automated and live-agent support. The system manages 70,000+ daily calls and 5M+ annual inquiries, delivering faster resolution, increased agent productivity, and improved taxpayer service.

Improve citizen access at scale

Let’s talk about your mission

We understand the challenges you're facing because we've been solving them for over 50 years. Let's explore how we can help you deliver better results for the people you serve.