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Federal Financial Services

Federal Financial Services are part of our Civilian portfolio

Explore Civilian Services

Modernizing federal financial operations for mission outcomes

Maximus supports federal financial agencies as they modernize operations, strengthen compliance and improve efficiency with secure, technology-enabled services. The page connects data management, digital modernization, cybersecurity, AI and advanced analytics, customer experience and contact-center capabilities to mission priorities.

Resources for transforming government operations

How agencies can focus on data and reduce technical debt

Learn how federal agencies can reduce technical debt by modernizing legacy systems, leveraging automation, and improving data management to enhance efficiency and mission success.

Transforming federal services through outcome-based contracting

Explore how outcome-based contracting enables federal agencies to modernize procurement, improve mission delivery, and achieve measurable results.

Thoughtful service design: Enhancing federal CX by prioritizing EX

Learn how federal agencies improve customer experience (CX) by strengthening employee experience (EX) with service design and Total Experience Management (TXM).

Improving Taxpayer Engagement

Scaled IRS contact center to manage over 70,000 daily calls and 5 million+ inquiries, boosting resolution speed, accessibility, and trust.

Reducing Complexity at the IRS

Streamlined IRS operations by consolidating eight legacy contracts and maintaining over 130 applications—reducing errors by 50% and supporting 660M+ site visits.

Federal financial insights

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Key approaches for boosting government efficiency through collaboration

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Federal transformation that works: An agile, outcome-driven framework

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Why federal IT modernization fails: The strategy-first framework that works

Hear from our Federal Financial experts

Explore the carousel below to view recent webinars, interviews, and webcasts

Federal financial technology capabilities

AI & advanced analytics services

We leverage responsible AI to transform data into actionable insights, empowering government agencies to better serve the public.

Contact center services

We are a leading provider of contact center technologies, offering tailored omni-channel solutions that simplify customer experiences across web, text, phone, and live agent support services.

Digital government services

We improve outcomes for our customers and the people they serve through flexible, scalable digital solutions that meet evolving needs of government missions and operations.

Cybersecurity services

Securing every aspect of your mission. We provide enterprise protection that rapidly scales and responds to emerging threats while continuously mitigating risks.

Data management services

Our data-management solutions ensure seamless integration across various platforms, providing real-time analytics/analysis and predictive modeling all while prioritizing the security of your data.

Digital modernization services

We work with federal agencies to securely build and modernize complex legacy applications, optimize operations and deliver a better customer experience through human-centered design.

Maximus IRS timeline of services

Leadership

Tricia Belman brings more than 30 years of experience leading large-scale federal programs, driving modernization, digital transformation, and citizen-focused service delivery for agencies including the IRS, SSA, and SEC.

Read Tricia's bio

Federal Financial FAQs

Maximus helps federal financial agencies advance their missions by modernizing legacy systems, streamlining complex processes, and improving operational efficiency. Through innovative technology, integrated solutions, and mission-focused expertise, we help agencies navigate evolving requirements, support compliance, and deliver more efficient, reliable services to taxpayers and the public.

Maximus offers a range of technology capabilities to support federal financial operations, including artificial intelligence (AI), advanced analytics, cybersecurity, data management, digital modernization, and omnichannel contact center solutions. These capabilities help agencies optimize operations, modernize critical applications, strengthen data-driven decision-making, and improve taxpayer experiences.

Maximus helps federal financial agencies address evolving risk management and compliance challenges through cybersecurity expertise, secure technology modernization, and improved data management. Our approach focuses on strengthening operational processes, protecting sensitive information, and supporting agency security and compliance requirements while enabling efficient service delivery.

Maximus brings more than 30 years of experience supporting the Internal Revenue Service (IRS) across taxpayer services, technology modernization, and operational support. Our work includes scaling IRS contact center operations to handle more than 70,000 calls per day during peak demand and managing over 5 million taxpayer inquiries in 2021. We have also supported modernization efforts involving more than 130 IRS applications, helping reduce complexity and improve operational efficiency.

Contact us

At Maximus, we understand it takes the right strategies together with the right technologies to deliver impactful outcomes and exceptional customer experiences. We are dedicated to providing our federal government customers with innovative services and solutions that are delivered with agility and scale. We are committed to moving people and technology forward.

Get in touch

Join our team

Join our team and be part of delivering federal technology  solutions that empower government agencies across health, civilian, and defense.  At Maximus, you'll drive innovation, impact public service, and help shape the future of government.

View job opportunities