Human services agencies are being asked to do more than ever: improve accuracy, enhance customer experiences, modernize programs, and meet new federal requirements while managing limited resources. For more than 50 years, Maximus has helped agencies meet these challenges through a combination of technology, operational expertise, and program knowledge that strengthens accountability, improves outcomes, and helps communities thrive.
APHSA ISM
Date & Time
Sep 27, 2026 - Sep 30, 2026
Event Details
Meet us in Spokane at the intersection of technology and service delivery for APHSA’s 2026 IT Solutions Management for Human Services Conference and Expo. As a trusted partner to governments, Maximus helps agencies modernize operations, transform CX, and elevate outcomes for families and communities.
Your trusted partner for delivering accuracy, access, and accountability
Deliver greater accuracy and accountability across SNAP and Medicaid programs.
- Improve eligibility and payment accuracy and minimize rework.
- Reduce error rates through early detection, correction, and prevention.
- Strengthen public confidence through consistent, accountable delivery.
Human-in-the-loop AI can help programs shift from reactive quality control to proactive error prevention — using predictive analytics and human judgment to flag issues early and deliver faster, more accurate decisions.
Explore our perspectivesChoose contact centers built for government and proven in operations.
- Improve response times and customer experience at scale.
- Use data and automation to reduce demand and increase accuracy.
- Support multi-program service delivery through unified operations.
When public programs face surges, an AI-powered, blended workforce can rapidly scale up and down to meet demand and avoid backlogs.
Discover our insightsModernize public programs with clarity and confidence.
- Reduce modernization risk with a clear, strategic roadmap.
- Align policy, operations, and technology to support program goals.
- Drive measurable results through improved performance, efficiency, and outcomes.
Modernization works best when it's built on a clear understanding of how work gets done, helping agencies identify gaps, reduce rework, and improve outcomes.
Explore our roadmapSolutions to improve outcomes across the benefits lifecycle
Resolve eligibility issues before determinations
Accuracy Assistant™ for Medicaid moves quality review earlier by bringing policy guidance, discrepancy detection, and risk-based review into existing eligibility workflows, helping staff to resolve issues before determinations are finalized.
Prevent eligibility errors before payment
Accuracy Assistant™ for SNAP helps agencies improve accuracy and accountability by connecting workers to the information, guidance, and tools needed to identify and resolve potential eligibility issues before benefit payments are issued.
Manage appeals from intake to resolution
Our comprehensive Medicaid fair hearings solution combines operational expertise, purpose-built technology, and assistive AI to support people, processes, evidence, hearings, decisions, and oversight workflows and activities in a single platform.
Join the SNAP conversation
Improving SNAP payment accuracy: national and state insights on readiness, data, and technology
Tuesday, September 29 | 3:00 p.m. | Conference Theatre
What does SNAP payment accuracy readiness look like in practice? Hear directly from national experts and state leaders as they discuss insights from conversations with agencies across the country and share practical approaches for improving accuracy using data, predictive analytics, and AI-enabled decision support to identify risks sooner, strengthen program integrity, and support staff in making accurate and consistent determinations.
Speakers
- David Crowson, former state agency CIO and current Senior Vice President, Business Solutions, Maximus
- Doug Howard, former state agency administrator and current Senior Vice President, U.S. Services, Maximus
- Amanda Kay, Director of Benefit Programs, Virginia Department of Social Services
- Kirsten Craft, Innovation Specialist, Virginia Department of Social Services
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