Vice President, Contact Center Operations
Julia Willis has more than 10 years of government-financed healthcare, such as Medicare and the Affordable Care Act, with experience supporting key initiatives on the Contact Center Operations (CCO) contract. She currently serves as the Vice President over several teams focused on program management and operations. Ms. Willis' diverse experience includes overseeing bid and proposal efforts on the CCO, coordinating start-ups and ramp-downs, leading high priority initiatives, developing and implementing program-wide incentive programs, and managing program financials for a program with upwards of 13,000 employees during peak periods. She holds a Bachelor of Science degree in Fashion Merchandising Management from the Fashion Institute of Technology. Ms. Willis also holds a Project Management Professional (PMP) certification from the Project Management Institute (PMI).