Welcome 2022 MESC Attendees

Medicaid service delivery reimagined

August 15 - 18 I Visit booth #103/#105

Book a Demo / Meet with Maximus

Rethinking CX to create a better government experience

People interact with government agencies very differently than they do with the private sector.
Build on today’s typical customer experience to create a better government experience with GX by Maximus.

Transform your customer engagement

Maximus is creating a new vision for customer engagement that leverages human insight, domain expertise, and agility. Download our eBook to learn how we're transforming the government experience.

Download the GX by Maximus eBook
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Helping states reimagine Medicaid delivery

Across the Medicaid spectrum, Maximus helps state agencies rethink outdated delivery models and close the gaps in member and provider services. By harnessing innovative technologies with our deep expertise, we enable states to meet the public’s increasing and ever-changing expectations with service that’s more accessible, integrated, and adaptable. Maximus is committed to elevating government customer engagement – helping individuals, families, and communities thrive.

How we help

Our approach focuses on streamlining and enhancing the customer journey across the Medicaid spectrum to improve outcomes, expand access, and achieve program efficiencies. We offer clients insight and guidance to improve program performance.

What we do

Engagement is the key to positive outcomes. Customer expectations are fluid and ever-changing. We provide omnichannel, culturally appropriate and accessible resources to drive self-service and enable beneficiaries to make better health decisions. Our proven methods for effective customer engagement combine technology with human touch.

Why we're unique

Our service to states spans the health and human services ecosystem, from eligibility and enrollment all the way through member and provider management. A trusted partner, we are uniquely positioned to help states shift their focus from transactions to outcomes, from call center to customer care, from interaction to engagement, and from reports to actionable insights.

Join our sessions during MESC

Hear directly from Maximus industry experts and co-presenters about removing systemic barriers to care, reframing SLA performance measurements, and implementing a modular approach to improve the customer experience. Learn strategies that can help achieve your program goals.

Transforming the customer experience: Reimagining service delivery by removing systemic barriers to access

Date: August 16 | Time: 2:00 p.m. | Location: Room E219 BC

This discussion will address how state agencies can remove systemic barriers in service delivery by providing unified customer engagement solutions that support the customer journey across multiple channels and touchpoints – both digital and human.

Speakers:
Shannon Stotenbur, Vice President, Maximus U.S. Services
Michael Sampson, Vice President, Maximus Digital Solutions
Kristen Harper, Managing Director, Diversified Systems

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Medicaid modularity: Unifying the customer experience for members and providers

Date: August 17 | Time: 10:30 a.m. | Location: Room E220 F 

This session will explore ways Medicaid agencies can provide an integrated customer experience for members and providers that serves to unify a modular Medicaid enterprise.

Speakers:
John “J.P.” Crouse, Vice President, Maximus U.S. Services
Todd Marker, Vice President, Maximus U.S. Services

 

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From punitive to partnership: Reframing SLA performance measurements to improve quality and performance

Date: August 17   |   Time: 9:00 a.m.   |   Location: Room E 218

This interactive session will examine the need for specific SLAs in contracting language. States can, and should, apply them at any point in the life of a contract. We will highlight how the Delaware PASRR program SLAs began during the CMS website certification process – 18 months post-go-live of the original contract.

Speakers:
Joi Shaw, Vice President, Maximus Clinical Services
Melanie Wilson, Delaware Program Manager, Maximus Clinical Services
Nicolette Shuhart, Delaware Health and Social Services, Division of Medicaid and Medical Assistance (DMMA)

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Maximus industry experts attending MESC

Chris Mirro

Senior Vice President, Business Development

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John “JP” Crouse

Vice President, MES Solutions

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Carrie Archer

Vice President, Business Development

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Dan Blitz

Vice President, Business Development

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Todd Marker

Vice President, Business Development

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Shannon Stotenbur

Vice President, U.S. Services

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Pat Aguilar

Senior Vice President, Program Modernization Consulting

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Kelli Williams

Vice President, U.S. Services

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Peter Kelly

Vice President, U.S. Services

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Paula Wales

Vice President, Human Services

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Michael Sampson

Vice President, Digital Solutions

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Joi Shaw

Vice President, Clinical Services

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Craig Venet

Vice President, U.S. Services

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Walter Carper

Senior Vice President, Program Modernization Consulting

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Eric Baumgartner

Vice President, U.S. Services

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Learn about our solutions

Are you ready to be mesmerized?

Join us each day during exhibiting hours to be spellbound by an illusionist. It's a show you don't want to miss.

Visit the Maximus booth #103/#105.

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