Medicaid service delivery reimagined
August 15 - 18 I Visit booth #103/#105Book a Demo / Meet with Maximus
Rethinking CX to create a better government experience
People interact with government agencies very differently than they do with the private sector.
Build on today’s typical customer experience to create a better government experience with GX by Maximus.
Transform your customer engagement
Maximus is creating a new vision for customer engagement that leverages human insight, domain expertise, and agility. Download our eBook to learn how we're transforming the government experience.Download the GX by Maximus eBook
Helping states reimagine Medicaid delivery
Across the Medicaid spectrum, Maximus helps state agencies rethink outdated delivery models and close the gaps in member and provider services. By harnessing innovative technologies with our deep expertise, we enable states to meet the public’s increasing and ever-changing expectations with service that’s more accessible, integrated, and adaptable. Maximus is committed to elevating government customer engagement – helping individuals, families, and communities thrive.
How we help
Our approach focuses on streamlining and enhancing the customer journey across the Medicaid spectrum to improve outcomes, expand access, and achieve program efficiencies. We offer clients insight and guidance to improve program performance.
What we do
Engagement is the key to positive outcomes. Customer expectations are fluid and ever-changing. We provide omnichannel, culturally appropriate and accessible resources to drive self-service and enable beneficiaries to make better health decisions. Our proven methods for effective customer engagement combine technology with human touch.
Why we're unique
Our service to states spans the health and human services ecosystem, from eligibility and enrollment all the way through member and provider management. A trusted partner, we are uniquely positioned to help states shift their focus from transactions to outcomes, from call center to customer care, from interaction to engagement, and from reports to actionable insights.
Join our sessions during MESC
Hear directly from Maximus industry experts and co-presenters about removing systemic barriers to care, reframing SLA performance measurements, and implementing a modular approach to improve the customer experience. Learn strategies that can help achieve your program goals.
Transforming the customer experience: Reimagining service delivery by removing systemic barriers to access
Date: August 16 | Time: 2:00 p.m. | Location: Room E219 BC
This discussion will address how state agencies can remove systemic barriers in service delivery by providing unified customer engagement solutions that support the customer journey across multiple channels and touchpoints – both digital and human.
Shannon Stotenbur, Vice President, Maximus U.S. Services
Michael Sampson, Vice President, Maximus Digital Solutions
Kristen Harper, Managing Director, Diversified Systems
Medicaid modularity: Unifying the customer experience for members and providers
Date: August 17 | Time: 10:30 a.m. | Location: Room E220 F
This session will explore ways Medicaid agencies can provide an integrated customer experience for members and providers that serves to unify a modular Medicaid enterprise.
John “J.P.” Crouse, Vice President, Maximus U.S. Services
Todd Marker, Vice President, Maximus U.S. Services
From punitive to partnership: Reframing SLA performance measurements to improve quality and performance
Date: August 17 | Time: 9:00 a.m. | Location: Room E 218
This interactive session will examine the need for specific SLAs in contracting language. States can, and should, apply them at any point in the life of a contract. We will highlight how the Delaware PASRR program SLAs began during the CMS website certification process – 18 months post-go-live of the original contract.
Joi Shaw, Vice President, Maximus Clinical Services
Melanie Wilson, Delaware Program Manager, Maximus Clinical Services
Nicolette Shuhart, Delaware Health and Social Services, Division of Medicaid and Medical Assistance (DMMA)
Maximus industry experts attending MESC
Learn about our solutions
PHE Unwinding Support
Solutions to help your program unwind emergency COVID-19 measures in a way that's efficient, empathetic, and equitable.
Unified Operation Center
Provide truly unified customer engagement across all channels and touch points.
Are you ready to be mesmerized?
Join us each day during exhibiting hours to be spellbound by an illusionist. It's a show you don't want to miss.
Visit the Maximus booth #103/#105.