As a leading provider of tech-enabled government services, we are proud to announce an expanded strategic go-to-market relationship with Genesys®, a global cloud leader in AI-Powered Experience Orchestration. The companies are collaborating to help public sector organizations deliver next-generation citizen services by enabling secure, scalable, and AI-powered capabilities across federal, state, local, and international government programs.
Maximus Total Experience (TXM) solution, together with the Genesys Cloud™ platform’s industry-leading AI-driven experience orchestration, can provide public sector organizations with modernized constituent engagement and outcomes that are more personalized, adaptable, and mission-aligned. Built for the complexity of public service delivery, Maximus TXM enables agencies to modernize how they engage with constituents — securely, at scale, and with measurable impact.
With embedded AI powering interactions across voice and digital channels, intelligent routing, built-in workforce engagement management, and end-to-end journey management, Genesys Cloud provides organizations a single, secure, and scalable platform built to help organizations improve experiences, operational efficiency, and total cost of ownership. The combination of Genesys Cloud and TXM unifies digital and voice channels, applies real-time data insights across self- and assisted service, and empowers government workforces to improve performance that can result in higher constituent satisfaction and loyalty.
“For agencies navigating rising service demands and the need to deliver more for less, the combined power of Genesys Cloud and Maximus TXM represents a proven solution,” said Mike Raker, Chief Technology Officer, Maximus. “TXM is engineered to be modular, AI-enabled, and built for government. This collaboration gives agencies the agility, security, and outcome-alignment they need to deliver smarter, faster, more accountable service.”