New Options for Today's Challenges
Your challenges can't wait. Our solutions are ready.
As budget pressures intensify, case backlogs grow, customer service lags, and hiring challenges persist, you need new approaches for quickly delivering essential services to eligible people.
See how Maximus supports demand surges for replacement SNAP benefits in Texas and SNAP employment and training services in Wisconsin.
Recent federal guidance reaffirms states' authority to use contractors that meet merit system principles, unlocking greater flexibility to deliver services more responsively and cost-effectively.
View the guidanceWe can do that while maintaining program quality, integrity, and impact.
12.5% increase in quality scores
See how we added an AI-enabled continuous feedback loop to our quality assurance process in Michigan, increasing average quality scores by 12.5% in just 3 months.
Read our case study
We rapidly scale to meet demand and help you avoid a backlog or financial penalties.
Backlog prevention
Discover how our fair hearing packet preparation support decreases the need for hearing reschedule requests and helps prevent backlogs of appeal tasks in Texas.
Read our case study
We improve customer experience by simplifying program processes, closing gaps, and eliminating handoffs.
Application process time from 90 to 26 days
Learn how we expedited a complicated 13-step application process from 90 to 26 days in Pennsylvania.
Read our case study
We use intelligent automation and leading-edge technology to deliver services faster.
Accelerated enrollment for 7 million people
Find out how we leveraged mobile technology to accelerate the enrollment process for 7 million people in New York.
Read our case study
Explore our SNAP case studies
Rapid replacement of SNAP benefits
See how Texas leverages flexible vendor support to deliver SNAP replacement benefits within two days after natural disasters.
View the Texas case study
SNAP surge support and automation
Discover how we helped a Wisconsin county manage a surge through staff optimization and automation to prevent a backlog.
View the Wisconsin case study
Integrated eligibility support
Learn how we help Texas through integrated eligibility support services for SNAP, TANF, Medicaid, and CHIP.
View the Texas case studyResilient UI programs
How can states expand unemployment insurance program capacity, improve accuracy, and deliver enhanced customer service?
Download our
white paperDiscover our perspectives
Reimagine service delivery with blended teams and AI
Integrated intelligent automation strengthens your entire operation: faster processing, fewer errors, better responsiveness, and improved staff and customer experience. But it’s not just about technology. It’s about balance. The most effective systems keep the “human in the loop” because people bring understanding and discretion that technology can’t replicate.
Read our insights article
An AI-enhanced, blended workforce
Achieving more efficient program operations requires a holistic view of:
- People and the tasks they perform as a blended workforce
- Processes managed by blended talent and optimized with smart automation
- Technology leveraging artificial intelligence as a force multiplier
Scalable and resilient state UI programs
While leaders have made meaningful progress in modernization and recession-proofing state unemployment insurance (UI) programs, structural program constraints remain.
A blended workforce model, supported by intelligent automation, offers a scalable solution that complements state operations while preserving integrity and quality.
Read our insights article
UI system modernization support
Our oversight and advisory services are helping Ohio achieve a streamlined experience for employees and unemployment insurance (UI) claimants.
Ohio launched a two-year initiative to strengthen its UI program by upgrading the current legacy system to support end users, including state employees and UI claimants. The state’s modernization effort will deliver an enhanced customer experience and streamlined access for state employees, reduce the need for manual data input, and provide greater operational transparency.
We're supporting this initiative by providing Independent Verification and Validation (IV&V) services for the UI system modernization.
Read our announcement
Why do states partner with Maximus?
Transparency and compliance
We formally certify our adherence to Merit Systems Principles and federal laws.
Independence and objectivity
We don’t have any potential conflicts of interest with service providers or payers.
Best practices
We help you operate efficiently, achieve outcomes, and meet requirements.
Agile approach
We identify, scale, and adjust our staffing levels to meet your real-time demand.
