Advance Your Program with the Right Partner
Don’t let resource constraints hold you back. Gain the innovation, insights, and automation to overcome them.
Your challenges can't wait. Our solutions are ready.
As budget pressures intensify, case backlogs grow, customer service lags, and hiring challenges persist, you need new approaches for quickly delivering essential services to eligible people.
Your program needs to find efficiencies.
- We can do that while maintaining program quality, integrity, and impact.
You’re facing a surge in cases, and it’s taking too long to get through them.
- We rapidly scale to meet demand and help you avoid a backlog or financial penalties.
People are frustrated by long hold times and too many call transfers.
- We improve customer experience by simplifying program processes, closing gaps, and eliminating handoffs.
People are waiting too long for information, services, or benefits.
- We use intelligent automation and leading-edge technology to deliver services faster.
See our work in action
Integrating eligibility support across programs in Texas
Increased applications for Medicaid, CHIP, SNAP, and TANF put additional demands on eligibility workers and increased application processing times.
See the impact of our customer contact center services and our initial processing of applications for final eligibility determinations.
Read our case studyUsing AI to deliver better customer experience in Michigan
As the volume and complexity of Medicaid calls grew, we streamlined our quality assurance process to identify call trends and feedback for agents.
Learn how our AI-powered conversation intelligence solution analyzes agent-caller interactions to maintain a high-quality customer experience.
Read our case studyExplore our perspectives
An AI-enhanced, blended workforce
Achieving more efficient program operations requires a holistic view of:
- People and the tasks they perform as a blended workforce
- Processes managed by blended talent and optimized with smart automation
- Technology leveraging artificial intelligence as a force multiplier
The Maximus difference
Best practices and agile approach
We help you operate efficiently, achieve outcomes, and meet requirements.
Independence and objectivity
We don’t have any potential conflicts of interest with service providers or payers.
Transparency and compliance
We formally certify our adherence to federal laws and Merit Systems Principles.