The Store

The Store offers apparel, drinkware, pens, technology, corporate-approved business cards, stationery, and more. Invoicing is available for business orders by entering your charge code on the checkout screen. If you are shopping for yourself, you can use a personal credit card, but as a reminder, personal credit card orders are not eligible for reimbursement by Maximus.

The Store is split into two sites to separate business and personal payment methods and product selection. Credentials for The Store do not sync with other Maximus systems. See below for more information about accessing the store.

Accessing The Stores

Both sites use the same login credentials (email or username and password). You do not need to create separate logins. Note:

  • If you have not created an account, your primary order type should drive what email to use:
    • Business orders: Maximus email address
    • Personal orders: Personal email address
  • If you have already created an account, you do not need to change your login information.
  • For technical issues logging in, first try clearing your cache; if that doesn’t work, try changing your password.
  • We recommend bookmarking The Store for future visits.
  • Credentials for The Store do not sync with other Maximus systems.
  • If you forget your login credentials, follow the prompts to reset your account.

The Store is available to all employees, though the website may be restricted at work, depending on program security requirements. 

If you have questions, send an email to store@maximus.com.

The Store Frequently Asked Questions

  • What is The Store and how is it organized?

    The Store (maximus.com/store) is a storefront that offers a variety of Maximus-branded items to be used for business and personal reasons.

    The Store is split into two sites: 1) Business Site and 2) Personal Site. When ordering from the Business Site, you must pay for items using a charge code. When ordering from the Personal Site, you must pay for items using a personal credit card.

    • Business Site: Features Maximus-branded items, business cards, and stationery for marketing, recruitment, and projects to be paid for using a charge code beginning with six characters (could be a mix of letters and numbers), followed by groups of numbers in sets of two and three. If you do not know what code to use, ask your manager.
    • Personal Site: Features Maximus-branded items for individuals to pay by personal credit card. Business cards and stationery are not eligible for personal purchase. Personal orders are not eligible for reimbursement by Maximus.
  • How do I access The Store?

    Visit maximus.com/store to access both the Business and Personal Sites.

    You will use the same login credentials (email or username and password) to access both the Business and Personal Sites. You do not need to create two separate logins. Note: If you are having technical issues logging in, try clearing your cache and if that doesn’t work try changing your password.

    • If you have not created an account, we recommend using your Maximus email address if you plan to order primarily from the Business Site and your personal email address if you will be ordering primarily from the Personal Site.
    • If you already have an account created, you do not need to change your login information.
    • Credentials for The Store do not sync with other Maximus systems.
    • If you forget your log in credentials, follow the prompts to reset your account.
    • We recommend bookmarking The Store for future visits.
  • Why can’t I access The Store while logged into my work computer?

    The Store is available to all employees; however, depending on certain program security requirements, the website may be restricted while in the workplace. If that is the case, you can access The Store on a personal device outside of work by visiting maximus.com/store.

  • What types of items are available on The Store?

    The Store offers a variety of items including apparel, drinkware, pens, technology, corporate-approved business cards, stationery, and more.

  • Will new items be added?

    ​​​​​Yes! New items will be added so bookmark The Store and check back frequently.

  • Who operates The Store and who do I contact with questions?

    The Store is operated by the Corporate Communications department. Direct questions or requests for additional assistance should be sent to store@maximus.com.

Ordering Items

  • Are all items in stock and ready to ship?

    No. There is a mix of in-stock and made-to-order items. Note:

    • Quantities of in-stock items may be limited.
    • If inventory is available, in-stock items will ship within three days of placing your order.
    • Apparel items that are not in-stock will be processed on the 1st and 15th of each month. Shipping times will vary based on products and manufacturer.
    • If there are issues fulfilling your order, you may be contacted by AlphaGraphics North Liberty (our vendor that manages The Store) or a member of the Corporate Communications team.
  • Can I order items for company events?

    Absolutely! For in-stock items, follow the prompts to order and charge items to your project charge code on the Business Site. Keep in mind quantities may be limited. If you would like to order items that are not listed on the Business Site, send an email to store@maximus.com. Custom order times vary, so plan ahead and allow at least 4-6 weeks production time.

  • What is the processing time for custom orders?

    The processing time varies for custom orders. As a ripple effect from COVID-19, there continues to be supply chain issues and additional processing time is required to imprint, embroider, etc. We will do our best to fulfill orders as timely as possible; however, keep in mind there may be issues with product availability and completing orders on short notice. If there are issues fulfilling your order, you may be contacted by AlphaGraphics North Liberty (our vendor that manages The Store) or a member of the Corporate Communications team.

  • Can I return items?

    Unfortunately, there is no return process. Apparel is made-to-order and cannot be returned or exchanged. If you receive a damaged or incorrect item, email store@maximus.com for assistance.

  • How do I pay for orders?

    For business-related items, place your order on the Business Site. You will be required to enter a project charge code in the “enter Maximus charge code here” field during checkout. Charge codes begin with six characters (could be a mix of letters and numbers), followed by groups of numbers in sets of two and three. If you do not know what code to use, ask your manager.

    If you have more complex purchases, for example, orders requiring multiple charge codes, email store@maximus.com for assistance.

    If you are shopping for yourself, place your order on the Personal Site where you will be required to enter a personal credit card. Purchases made with a personal credit card are not reimbursable by Maximus. Expense reports will be rejected.

  • How much will I be charged for shipping?

    For business-related orders, your project charge code will be charged for the actual shipping costs. Our vendor will use the most cost effective and recommended shipping provider between UPS and the United States Postal Service (USPS).

    After August 31, 2022, personal orders will be charged a flat shipping rate of $10.00. Rates are subject to change. Shipping charges will be automatically applied at check out.

    Note: There may be times where shipping providers may experience delays due to weather.

  • How do I ship items to multiple locations? For example, I would like to send some items to individuals’ personal address and some items to a Maximus location.

    Choose ‘Ship to Multiple Addresses’ on the Shipping screen. For your convenience, addresses for most Maximus locations have been prepopulated.

  • How can I check the status of an order I placed?

    To check the status of an order, log into The Store and check the Order History. Upon placing an order, the history will show Order Received. Once an order is shipped, the Order Historywill change to Shipping. When the order ships, the person who placed the order will receive an email notification.

  • Can I order Maximus logo items and apparel from other vendors besides The Store?

    To ensure brand compliance, AlphaGraphics is our preferred vendor. Please email store@maximus.com to discuss custom orders. There may be times other vendors may have access to a specialty product AlphaGraphics does not. If you choose to use a different vendor, you must send the proof of the item and logo placement to The Store team for approval to ensure brand compliance before purchasing.

Ordering Business Cards

  • How do I order business cards?

    Visit the Business Site and select the Business Card option under Stationery. There are two layout options depending on whether you will be listing one or two phone numbers.

  • What is the approval process for business cards?

    Once you submit your order, the Corporate Communications team will receive an automated notice to review and approve the proof for your business cards. If they have questions, they will contact you directly. After approval, your order will process within three business days.

  • Can I pay for business cards with my personal credit card?

    No. Business cards are available for employees whose roles require them and they must be purchased on the Business Site using a project charge code.