AI and Advanced Analytics

Intelligence delivered at the speed of the mission
Intelligence delivered at the speed of the mission. We transform business complexities, integrating data science with emerging AI and advanced analytics technologies for transformative business operations.
Our approach
We integrate data science, data analytics, and AI/ML initiatives with full-stack engineering applications. We use proven, enterprise platforms to build customized automation solutions. This gives us consistency of implementation across a wide range of business and technical objectives.
See how we’ve help agencies reap the rewards of AI
Artificial Intelligence and advanced analytics in action
Enhancing the customer experience with conversational AI utilizing the robust capabilities of conversational AI within the Maximus IVA, customers are able to have a truly self-service experience without the need for a live agent. The Maximus IVA delivers a better customer experience by:
- Enabling customers to speak conversationally and be understood
- Providing the ability to easily complete entire transactions without the intervention of a live agent
- Delivering a highly scalable, self-service alternative for customers when call volumes spike and hold times increase

Focused on innovation, driven by mission success
Explore our latest insights

Building blocks of Federal AI
In the recent GovCIO Deep Dive eBook, Maximus experts Kathleen Featheringham and Joe Jeter explore the critical efforts underway to enable ethical and responsible AI development in the federal government. This includes the key elements comprising operational and responsible AI, the factors to consider in responsible AI development, and where user-centered design fits into the process.
Click here to read moreCombatting AI bias in the DoD
As the Defense Department ramps up AI development within its new Chief Digital and AI Office, defense AI leaders aim to limit biases, maintain ethical standards and develop algorithms responsibly. James Bench of Maximus and Dr. Matthew Johnson of DoD discuss key principles to eradicate bias in defense data sets and data processes while maintaining service member trust and assurance to get ready for AI.
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Using AI to enhance mission capability
Use of AI in federal agencies is poised to change. On the Government Huddle podcast, hear James Bench describe where the government is using it and where the opportunities are for enhancing mission capability.
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Future of AI in the Federal Government
In this series with MeriTalk, Kathleen Featheringham, VP for Artificial Intelligence and Machine Learning at Maximus breaks down the role of AI, how AI empowers the workforce, how to go from pilot to enterprise scale, and more. Image source: MeriTalk
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Want to operationalize AI responsibly? Take a holistic and scalable approach.
Learn more on how to develop a roadmap for your agency’s AI journey. Kathleen Featheringham, VP for Artificial Intelligence and Machine Learning at Maximus offers five elements necessary for developing that roadmap — one that takes a holistic approach and is scalable. Image source: Federal News Network

Responsible AI use in support of federal agency missions.
Learn how agencies can design and use AI to improve their mission outcomes and deliver better citizen services while best protecting the public from potential negative consequences. Kathleen Featheringham, VP for Artificial Intelligence and Machine Learning discusses how it starts with understanding that AI is a tool whose use should be considered very deliberately. Image source: Nextgov
Success story
Advancing energy security and environmental solutions with the NETL
The National Energy Technology Laboratory (NETL), part of the U.S. Department of Energy (DOE) national laboratory system, has a singular and essential mission – to drive innovative solutions to advance an environmentally sustainable and prosperous future for all Americans.
Read more about our work with NETL
Clients
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Featured Insights
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Maximus announces divestiture in Outside the U.S. Segment
Maximus awarded FEMA Outsourced Contact Center Contract
Maximus and IFB Solutions partner on new program to hire blind and visually impaired for full-time contact center work
Maximus names Kathleen Featheringham as new Vice President of Artificial Intelligence/Machine Learning