Accuracy Assistant offers a new way to identify cases most likely to result in error and flag issues before benefits are issued.
SNAP
Our AI-powered solution integrates with state eligibility systems for data exchange, issue tracking, and compliance through a human-in-the-loop model. That's real-time error avoidance with Accuracy Assistant™.
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States are deeply committed to delivering SNAP benefits accurately and on time. We’re ready to support your vision with solutions that prevent errors, scale to demand, and help avoid backlogs.
See how Maximus supports demand surges for replacement SNAP benefits in Texas and SNAP employment and training services in Wisconsin.
Prevent payment errors in real time with Accuracy Assistant.
How can errors be identified early?
Before the eligibility review process begins, Accuracy Assistant leverages historical program error data patterns and state rules to determine an error-risk profile for each case. It evaluates the existing verifications on file to identify critical case documentation that requires action. In addition, it identifies inconsistencies between the verification documentation and the data used to determine eligibility before issuing benefits.
How can eligibility workers prevent errors?
Our smart technology works side-by-side with your eligibility staff to increase accuracy at every step of the eligibility process, before benefits are authorized. Accuracy Assistant provides staff with access to policy and procedure guidance while processing cases. It helps staff prepare for and conduct guided interviews, and it provides automated quality assurance to detect data inconsistencies for correction or additional review.
How does this solution improve outcomes?
Accuracy Assistant strengthens existing efforts to reduce payment errors by focusing attention where it matters most. By flagging high‑risk cases for additional review without slowing low‑risk work, our solution improves accuracy while maintaining timeliness. Real‑time dashboards give state leaders visibility into error trends, supporting performance monitoring and continuous improvement.
Avoid errors by pairing AI with human expertise
Meet David Crowson, a former state agency CIO who brought his experience implementing health and human services technology solutions to the design of our error-prevention solution, Accuracy Assistant. He shared his perspectives on how AI-driven tools can help states prevent SNAP payment errors and streamline decisions with Government Technology Insider.
Address and prevent backlogs with flexible staffing support.
We provide additional staffing capacity and automation to help you reach applicants, determine eligibility, and conduct certification and recertification interviews in a timely manner, while also reducing case processing backlogs.
How can Maximus support more efficient operations?
Our AI-enabled omnichannel contact center promotes self-service while managing peak times and surges. We also help states communicate with SNAP recipients through easy-to-understand content shared digitally and by mail. Our intelligent document processing brings automated efficiency to managing incoming and outbound mail.
Discover our contact center services
We help states manage appeals and fair hearings, including scheduling requests from SNAP recipients and collecting and preparing evidence packets. Our demonstrated success in managing appeals for state programs reduces the burden on your staff and the people awaiting decisions.
See how we can support you
We connect SNAP recipients to education, training, career development, and support services provided by us or other organizations. For 35+ years, we’ve helped millions of people gain employment while meeting program work requirements.
Explore our employment servicesExplore our SNAP case studies
Rapid replacement of SNAP benefits
See how Texas leverages flexible vendor support to deliver SNAP replacement benefits within two days after natural disasters.
View the Texas case study
SNAP surge support and automation
Discover how we helped a Wisconsin county manage a surge through staff optimization and automation to prevent a backlog.
View the Wisconsin case study
Integrated eligibility support
Learn how we help Texas through integrated eligibility support services for SNAP, TANF, Medicaid, and CHIP.
View the Texas case studySNAP FAQs
A measurement of how accurately states determine eligibility and benefit amounts for applicants.
Upcoming federal changes require states to fund a portion of the SNAP benefits based on their payment error rates. States with error rates exceeding 6% will pay a progressively higher share of the benefit costs starting in October 2027.
Households must have the opportunity to participate in SNAP within 7 days of the application date for expedited cases and 30 days for regular cases. An application processing timeliness rate of 95 percent and above by states is considered acceptable by federal standards.
