MAXIMUS Federal

Modernize government to serve the needs of citizens

We are the go-to partner for federal agencies looking to transform their operations and infrastructure to better deliver on their mission and meet the growing expectations of citizens.

Our experience runs deep

42 million

calls annually to support health insurance enrollment for a large federal agency

30+

federal departments and independent agencies currently served

2,000+

healthcare professionals contracted on our panel in the U.S.

The MAXIMUS Federal difference

Federal agencies and departments turn to us to design, implement and manage services and technologies that will enable them to best deliver on their mission of service to the public.

Applied innovation that solves problems

MAXIMUS brings integrated tools and approaches that enable client missions. We design, implement and oversee creative approaches to meet agency needs, partnering with them to identify and apply the right technologies for their project. We focus on innovation throughout the life of the project, evolving the technology platform in-step with the evolution of agency priorities.

Size and scale that deliver better outcomes

We are the largest citizen services partner in the federal space. We are a turn-key provider, offering a comprehensive array of services and technologies to clients, who benefit from our scale and our agility. We drive efficiency and cost-savings, while also being nimble and adaptive, drawing from a depth of knowledge, people and experience.

Experience & expertise that reduce risk

“Helping Government Serve the People," is our mission. Because of this dedication, we have an unmatched understanding of the unique operating requirements in the federal space. As a trusted partner across government, our experience in domain, process and technology, and our employment of subject matter experts, ensures we understand our client missions like no one else.

What we do

Technology

We bring the capabilities, experience and commitment required to deliver technology solutions that advance agency missions – including the charge to modernize and to meet citizens' expectations for customer service.

Case Study

MAXIMUS Intelligent Assistant offers government an established, proven solution for contact centers

Program Operations

We support the operation of large, complex government programs. Our knowledge and expertise across federal agencies allow us to rapidly stand-up programs and deliver the best outcomes for citizens.

Case Study

Aligning IT efforts to ensure workforce data is available, accessible and secure

Digital

We understand where government and the digital revolution meet. We’ve leveraged transformative technologies like Robotic Process Automation (RPA) and Artificial Intelligence (AI) to modernize government initiatives and improve citizen services.

Case Study

Transforming the medical appeals process for the California Workers Compensation program

Citizen Services

Our Citizen Engagement Services focus on a modernized, multi-channel strategy for delivering high-quality customer service at every interaction throughout a citizen’s journey with a government program.

Case Study

Administering Social Security’s Ticket to Work Program

Who we support

Federal Departments

Agriculture
Commerce
Defense
Education
Health and Human Services
Homeland Security
Interior
Justice
Labor
State
Treasury
Department of Veterans Affairs

Independent Agencies

Library of Congress
National Archives and Records Administration
National Labor Relations Board
Office of Personnel Management
Securities and Exchange Commission
Social Security Administration

HHS Agencies & Offices

Centers for Disease Control And Prevention
Centers for Medicare and Medicaid Services
Food and Drug Administration
Indian Health Service
Medicare-Medicaid Coordination Office
Office of Inspector General
Office of the National Coordinator for Health Information Technology