July 15, 2025 | 19:51
In this episode, Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maximus discuss how hackathons are driving real-time solutions, breaking down silos, and fast-tracking innovation across government and industry.
Jun 26, 2025 | 41:04
In this episode of the Clickthrough podcast, Jonathan Shapland and Cathy Muha of Maximus to explore how digital health services are delivering more patient-centric solutions for caregivers and providers.
Jun 9, 2025 | 34:28
MaryAnn Monroe and Mike Kuentz of Maximus about how AI, cloud, and Total Experience tools are shaping a connected, citizen-first future.
March 20, 2025 | 32:44
2025 is the Year of AI in government, and Agentic AI is leading the way. In this episode of the Clickthrough podcast, Salesforce’s Mia Jordan and Maximus CTO Mike Raker discuss how AI-powered agents are helping agencies deliver faster, more intuitive, and scalable services while freeing up staff to focus on high-value work.
Jan 16, 2025 | 12:32
In this episode of the Clickthrough podcast, Seileen Mullen, former Assistant Secretary of Defense for Health Affairs, shares how the DoD is modernizing military healthcare with patient-driven models like My Military Health—combining on-demand care, virtual visits, and real-time communication to better support warfighter readiness.
Jan 15, 2025 | 02:06
Welcome to Season 2 of Clickthrough! Join us for conversations with government and industry leaders on how human-centered design and technology are transforming public service delivery.
Dec 30, 2024 | 18:18
It’s been a standout year for customer experience in the federal government. In this final episode of Clickthrough, host Hillary Fredrick recaps key moments from 2024—highlighting how agencies advanced CX through design, data, and technology.
Dec 17, 2024 | 26:46
The Department of Defense is aligning IT modernization with customer experience to accelerate innovation and better serve service members. In this episode of Clickthrough, Donna Settle of Maximus and Chris Doty of AWS share how the Air Force and Space Force are using cloud and AI to streamline operations, empower personnel, and keep mission readiness front and center.
Nov 27, 2024 |24:09
Improving customer experience is a top priority for federal agencies—but how can leaders measure impact? In this episode of Clickthrough, Michael Palmer of the Department of Commerce and James Bench of Maximus discuss how data intelligence helps agencies align CX investments with real outcomes.
Aug 27, 2024 | 29:54
In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are raising the bar and driving the evolution of federal customer experiences.
Jul 11, 2024 | 27:37
In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD) agencies can initiate a culture shift to embrace a total user experience mindset that will drive innovation.
Jun 11, 2024 | 29:19
In this episode, we sit down with Matt Smith, Senior Advisor to the CISO at the Department of Homeland Security (DHS) and Kynan Carver, Cybersecurity Lead at Maximus to discuss how pursuing customer experiences (CX) and cybersecurity as a joint goal drives modernization.
May 14, 2024 | 23:48
We sit down with Renae Facundus, Director of Interoperability and Analytics at the Department of Veterans Affairs, and Monica Rosser, Health Market Lead at Maximus, to discuss how CX principles and interoperability initiatives are driving a new era of public health.
Apr 17, 2024 | 30:27
As we shift from the Information Age to the Experience Age, public expectations are being shaped by seamless digital interactions. In this interview, Maximus leaders MaryAnn Monroe and Joe Jeter share how a total experience strategy can help federal agencies meet these expectations and accelerate IT modernization.
Apr 10, 2024 | 03:36
This podcast explores how federal agencies can overcome key challenges in transforming user experiences through human-centered design and innovative technology—featuring insightful conversations with leaders from industry and government.