Bruce Caswell is President and Chief Executive Officer of Maximus, a leading provider of tech-enabled services helping governments modernize service delivery and improve outcomes for the people they serve. Since becoming CEO in 2018, Bruce has led the expansion of Maximus’ technology capabilities, advancing artificial intelligence, automation, and data innovations that modernize citizen services, improve clinical health outcomes, and ensure benefits and program integrity.
Under Bruce’s leadership, the company has deepened its work across healthcare, clinical assessments, technology, defense, and national security. Currently, one in three Americans is served each year by the essential programs Maximus supports, including Medicare, Medicaid, the Federal Emergency Management Agency (FEMA), and clinical assessments for veterans and citizens. The Maximus defense and security portfolio includes support for the U.S. Air Force through the Joint Cyber Command and Control (JCC2) program and the Cryptologic and Cyber Systems Division. Recently, Maximus became one of the first companies in its sector to achieve Cybersecurity Maturity Model Certification (CMMC) Level 2 status with a perfect assessment score, reinforcing the company’s ability to support highly secure federal and defense missions.
Alongside this expansion, Bruce has driven significant investment in AI-enabled capabilities and digital platforms that help agencies modernize how they engage with the citizens they serve. These include Total Experience Management (TXM), the company’s technology platform that provides scalable contact center and digital engagement modernization to help government simplify operations and deliver more connected, responsive citizen services. Accuracy Assistant, another Maximus technology solution, helps agencies improve accuracy, consistency, and operational efficiency across complex government programs like the Supplemental Nutrition Assistance Program (SNAP).
Before becoming CEO, Bruce held multiple senior roles at Maximus overseeing the company’s federal, state, and international businesses. Earlier in his career, he held leadership positions at IBM and Price Waterhouse’s Office of Government Services.
In 2024, Bruce was named to the prestigious Fed100 list in recognition of his leadership in advancing federal technology modernization and innovation. His additional honors include CEO of the Year from the Greater Washington GovCon Awards, recognition from WashingtonExec’s Chief Officer Awards, and the Technology Good Scout Award from the Boy Scouts of America.
Bruce is vice chair of the Professional Services Council and a board member of the Elizabeth Dole Foundation, the Greater Washington Partnership, and the Wolf Trap Foundation. He also serves on the George Mason University Board of Visitors, on the Executive Committee for the Northern Virginia Technology Council, and as a trustee for the Inova Health System.
Bruce holds a Bachelor of Arts in Economics from Haverford College and a Master of Public Policy from the John F. Kennedy School of Government at Harvard University.
