NAMD 2021 Fall Conference

National Association of Medicaid Directors

November 14-16 | Visit booth #19 to enter our raffle

Navigating Medicaid challenges in the wake of COVID-19 

 The past 18+ months put a spotlight on how vital government programs are to public health and well-being. COVID unwinding is on the horizon, but the complex problems created by the pandemic are plaguing program agencies across the county. State agencies have tackled unprecedented challenges to ensure essential services remain accessible to vulnerable populations, but at what cost to maintaining program integrity? Maximus offers an array of citizen services through digital, physical, and virtual channels that enhance customer and provider engagement while serving covered populations with accuracy, effectiveness, and compassion.

Transforming the Government Experience

A trusted partner, we're collaborating with governments to keep pace with the rising expectations of consumers and employers to improve engagement across state and local agencies.

Learn about GX by Maximus

How we help

Now more than ever, the public is relying on government programs to recover from life’s challenges. Our GX approach focuses on streamlining and enhancing the beneficiary's journey throughout Medicaid to improve health outcomes and achieve program efficiencies. We offer clients insight and guidance to improve program performance continuously.

What we do

Engagement is the key to positive outcomes. We provide omnichannel, culturally appropriate, and accessible resources to drive self-service and enable beneficiaries to make better health decisions. Our proven methods for effective customer engagement combine technology with the human touch.

Why we're unique

Our GX services to states span the health and human services ecosystem, from eligibility and enrollment all the way through getting them back to work. As your trusted partner, we are uniquely poised to make a difference as states shift their focus from transactions to outcomes, from call center to customer care, from interaction to engagement, and from reports to actionable insights.

Unwinding COVID: moving forward together

At the start of the COVID-19 pandemic, Maximus partnered with state and federal agencies to provide a vital lifeline to people — helping vulnerable populations access essential government services. This work included rapid implementation of public health hotlines, test results notification, contract tracing, and more.

The result: enabling states to successfully respond to surges in customer demands and keep essential government services open and accessible to citizens in need. As we begin to move forward together, state agencies must thoughtfully pivot critical resources, reassess internal processes, as well as determine a longer-term course of action in order to meet the needs of the new normal. We stand ready to help you achieve your program goals.

Learn more

Learn about our solutions

Meet our Team

Chris Mirro

Senior Vice President, U.S. Services

Connect on LinkedIn

Nancy Shanley

Vice President, Consulting & Policy Analysis

Connect on LinkedIn

John "J.P." Crouse

Vice President, MES Solutions

Connect on LinkedIn

Doug Howard - Virtual

Senior Vice President, U.S. Services

Connect on LinkedIn

Kelli Williams

Senior Director, Health & Human Services

Connect on LinkedIn

Martin Baker

Vice President, U.S. Services

Connect on LinkedIn

Carrie Archer

Vice President, U.S. Services

Connect on LinkedIn

Craig Venet

Vice President, U.S. Services

Connect on LinkedIn

Dan Blitz

Vice President, U.S. Services

Connect on LinkedIn

Win an Echo Show 8!

Don’t miss this opportunity to win an Echo Show 8 device just in time for the holidays! We are giving away an Echo Show 8 device to the winner of our NAMD raffle.

Amazon Product Description: Echo Show 8 connects to Alexa to give you rich stereo sound with vivid visuals on an 8” HD screen. Make hands-free video calls.  Set alarms and timers. Display your favorite photos. Check the weather and traffic. Catch up on news highlights, movie trailers, and so much more.

Visit booth #19 to enter our raffle drawing.

Featured Insights