Welcome to NAMD 2020

National Association of Medicaid Directors

November 9-11 | Visit our virtual booth to enter our raffle drawing!

Addressing agency challenges 

In the wake of COVID-19, the social and economic impacts of the pandemic have laid bare how vital government programs are to the public’s health and wellbeing. State agencies have tackled unprecedented challenges to ensure essential services remain accessible to vulnerable populations, but at what cost to maintaining program integrity? Maximus offers an array of citizen services through digital, physical, and virtual channels that enable states to better engage and serve their covered populations while increasing program accuracy and effectiveness. In today’s rapidly evolving Medicaid landscape, we bring a human touch to technology in ways that enhance the customer experience and improve program performance.

How we help

Now more than ever, the public is relying on government programs to recover from life’s challenges. Our approach focuses on streamlining and enhancing the citizen’s journey throughout Medicaid to improve health outcomes and achieve program efficiencies. We offer clients insight and guidance to improve program performance continuously.

What we do

Engagement is the key to positive outcomes. We provide omnichannel, culturally appropriate, and accessible resources to drive self-service and enable beneficiaries to make better health decisions. Our proven methods for effective citizen engagement combine technology with the human touch.

Why we're unique

Our service to states spans the health and human services ecosystem, from eligibility and enrollment all the way through getting them back to work. As your trusted partner, we are uniquely poised to make a difference as states shift their focus from transactions to outcomes, from call center to customer care, from interaction to engagement, and from reports to actionable insights.

Meet our team at NAMD

We’re committed to helping governments tackle existing program demands and stay ahead of future challenges.

Chris Mirro

Senior Vice President, Health & Human Services

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Nancy Shanley

Vice President, Consulting & Policy Analysis

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J.P. Crouse

Vice President, Health & Human Services

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Eric Rubin

President, Health Operations

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Doug Howard

Senior Vice President, Health & Human Services

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Jinnifer Wattum

Senior Director, Health & Human Services

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Martin Baker

Vice President, Health & Human Services

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Carrie Archer

Vice President, Health & Human Services

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Rick Sankey

Senior Vice President, Human Services

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COVID-19: moving forward together

At the start of the COVID-19 pandemic, Maximus partnered with state and federal agencies to provide a vital lifeline to people — helping vulnerable populations access essential government services. This work included rapid implementation of public health hotlines, test results notification, contract tracing, and more.

The result: enabling states to successfully respond to surges in customer demands and keep essential government services open and accessible to citizens in need. As we begin to move forward together, state agencies must thoughtfully pivot critical resources, reassess internal processes, as well as determine a longer-term course of action in order to meet the needs of the Next Normal. We stand ready to help you achieve your program goals.

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COVID-19: moving forward together

Win an Echo Show 8!

Don’t miss this opportunity to win an Echo Show 8 device just in time for the holidays! We are giving away Echo Show 8 devices to three lucky winners of our NAMD raffle. Simply stop by the Maximus booth to say “hi” and drop off your business card for your chance to win. Yes, it’s that easy!

Amazon Product Description: Echo Show 8 connects to Alexa to give you rich stereo sound with vivid visuals on an 8” HD screen. Make hands-free video calls. Set alarms and timers. Display your favorite photos. Check the weather and traffic. Catch up on news highlights, movie trailers, and so much more.

Visit our virtual booth to enter the raffle!

Win an Echo Show 8!

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