Eligibility and Enrollment
Our streamlined approach to service delivery reaches people on their preferred engagement channels and connects them to the right benefits and services.
Solutions for state and local agencies
Through omnichannel engagement, clear customer service and self-service options, and easy enrollment, people access programs and benefits faster. Government agencies benefit from integrated workflows, fewer paper documents and manual processes, and more accurate enrollments.
Eligibility support
Whether eligibility is determined by our team or government employees, we streamline the process with technology-enabled case management and workflows.
Customer-friendly enrollment
From self-service tools to live agent support, we provide clear, accurate information and a person-centered approach to program enrollment.
End-to-end technology
Our modular eligibility and enrollment solution provides an integrated, flexible approach. As needed, we can supplement state technology for seamless experiences.
Omnichannel engagement
Through our contact centers, we engage with people on their preferred channels — web, phone, email, text, or mobile app — to enhance their government customer experience (GX).
Enrollment for state health insurance programs
As the largest provider of state healthcare enrollment services, our unbiased support helps people make informed choices about their health plans. Our eligibility support and enrollment broker services for programs like Medicaid, the Children’s Health Insurance Program (CHIP), and state-based marketplaces include processes that work seamlessly across multiple health insurance programs to get people covered.
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SNAP payment error rate prevention
Building a more accurate and efficient SNAP eligibility process is a necessity. Despite tight state budgets, federal deadlines are fast approaching and there's a cost to doing nothing. You need the support of a trusted partner to prevent payment errors before they occur and the flexibility to meet demand and avoid backlogs.
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Adaptable solutions for state-specific needs
States often have different approaches to implementing new Medicaid requirements. With new federal requirements on the horizon, now is the time to consider your options. We bring the technology and expert support needed to transition policy into practice.
Navigate what's next in Medicaid
