Eligibility and Enrollment
Our streamlined approach to service delivery reaches people on their preferred engagement channels and connects them to the right benefits and services.
Solutions for state and local agencies
Through omnichannel engagement, clear customer service and self-service options, and easy enrollment, people access programs and benefits faster. Government agencies benefit from integrated workflows, fewer paper documents and manual processes, and more accurate enrollments.
Eligibility support
Whether eligibility is determined by our team or government employees, we streamline the process with technology-enabled case management and workflows.
Customer-friendly enrollment
From self-service tools to live agent support, we provide clear, accurate information and a person-centered approach to program enrollment.
End-to-end technology
Our modular eligibility and enrollment solution provides an integrated, flexible approach. As needed, we can supplement state technology for seamless experiences.
Omnichannel engagement
Through our contact centers, we engage with people on their preferred channels — web, phone, email, text, or mobile app — to enhance their government customer experience (GX).
Enrollment for state health insurance programs
As the largest provider of state healthcare enrollment services, our unbiased support helps people make informed choices about their health plans. Our eligibility support and enrollment broker services for programs like Medicaid, the Children’s Health Insurance Program (CHIP), and state-based marketplaces include processes that work seamlessly across multiple health insurance programs to get people covered.
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Work requirements
We’ve helped millions of people gain employment and meet work requirements for TANF and SNAP. As states contemplate work requirements for Medicaid, we can help. Whether your state is designing an approach or evaluating a potential federal mandate, our solutions are flexible and adaptable to meet your needs.
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State-based marketplaces
As a leading provider of eligibility and enrollment services, we help states make a successful transition to running their own health insurance marketplace.
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