States are committed to delivering Supplemental Nutrition Assistance Program (SNAP) benefits accurately and efficiently. That’s why we’re excited to introduce Accuracy Assistant™, a suite of AI-powered offerings designed to help prevent costly errors before they happen.
Introducing Accuracy Assistant: Smart error prevention for SNAP programs
A new way for states to prevent SNAP errors — powered by AI and designed for real-time support.
How does Accuracy Assistant help reduce SNAP errors?
Accuracy Assistant provides a comprehensive suite of offerings to support SNAP eligibility teams at every stage. Click through to discover compliance check, interview navigator, and automated quality assurance assistance.
Accuracy Assistant
Smart technology works side by side with your staff to increase accuracy at every step — before benefits are authorized. Our suite of solutions complements and strengthens your existing efforts to reduce errors, enabling your eligibility teams to catch inconsistencies earlier, minimize rework, and improve outcomes for program recipients.
Compliance check
Eligibility workers receive instant guidance on federal and state-specific regulations as they enter data. Our solution proactively offers contextual policy tips and step-by-step workflow explanations. When staff have questions, advanced technology provides clear responses with source citations.
Case prep review
Automated reviews of applications and case histories identify missing information and special conditions. Our solution generates focused checklists for eligibility workers that highlight missing information and flag issues by level of urgency for more efficient interviews.
Guided conversations
Speech-to-text and natural language processing instantly transcribe and analyze staff and applicant conversations. Our solution provides real-time prompts and flags inconsistencies to ensure all eligibility questions are asked, and all the data is consistent.
Automated case notes
Speech-to-text and natural language processing help generate post-call transcripts, identify information gaps, and create structured summaries for case documentation. In this human-in-the-loop model, staff review and edit notes as an additional accuracy check.
Automated quality assurance
Our engine verifies data accuracy, allowing eligibility workers to correct inconsistencies before they become errors. Predictive analytics help assess error risk and flag high-risk cases for additional review before benefits are issued. Integration with program eligibility systems and human-in-the-loop oversight ensures data exchange, issue tracking, and regulatory compliance.
Monitoring and reporting
Our interactive dashboard provides state leaders with real-time visibility into key project metrics, enabling them to track progress, identify error trends, and drive continuous improvement.
Refresher training
We support states by identifying eligibility staff training needs based on error-prone case detection and results. Through a mix of AI-powered training simulations and real-time feedback in workflows, we provide your staff with the know-how to identify and correct errors efficiently and effectively.
- Accuracy assistance
- Compliance check
- Case prep review
- Guided conversations
- Automated case notes
- Automated quality assurance
- Monitoring and reporting
- Refresher training
How does it work?
Integrated with eligibility systems, Accuracy Assistant ensures data exchange, issue tracking, and compliance through a human-in-the-loop model.
Accuracy Assistant provides contextual policy guidance and workflow explanations, supported by advanced technologies such as natural language processing, for clear, cited responses. It creates targeted checklists for eligibility workers, flags urgent issues, and uses intelligent automation to consolidate data from multiple sources. It leverages speech-to-text and natural language processing to transcribe conversations, identify gaps, generate structured summaries, while predictive analytics help assess error risk.
Why Accuracy Assistant?
Upcoming federal changes to SNAP require states to fund a portion of the benefits based on their payment error rates. Error rates measure how accurately states determine eligibility and benefit amounts for participants. States with error rates exceeding 6% will pay a progressively higher share of the SNAP food benefit costs starting in October 2027. Accuracy Assistant gives state eligibility teams real-time insights to catch data inconsistencies early and keep programs running smoothly.
What makes it different?
Identifying data inconsistencies after benefits have been issued is too late. Accuracy Assistant is proactive, helping states prevent errors from the start. It complements and strengthens your existing efforts to reduce errors, working side by side with staff to improve outcomes for SNAP recipients.
Previous solutions have typically focused on correcting errors after benefits have been issued, putting many states at risk for millions of dollars in new benefit costs. Accuracy Assistant provides automated quality assurance that helps prevent errors before they occur, strengthening program integrity and reducing risk. The result isn’t just a lower error rate; it’s a stronger SNAP program.Bruce Caswell President and CEO, Maximus
Maximus brings over 25 years of experience supporting complex eligibility operations, backed by deep program knowledge and the scale to manage millions of interactions annually. Our flexible, proven solutions and experienced team members work with your staff throughout the eligibility review process to improve quality control and increase accuracy at every step.
Your SNAP challenges can’t wait. Accuracy Assistant is ready, with the insights you need to better manage your program.
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