States are committed to delivering Supplemental Nutrition Assistance Program (SNAP) benefits accurately and efficiently. That’s why we’re excited to introduce Accuracy Assistant™, a suite of AI-powered offerings designed to help prevent costly errors before they happen.
Introducing Accuracy Assistant: Smart error prevention for SNAP programs
A new way for states to prevent SNAP errors — powered by AI and designed for real-time support.
How does Accuracy Assistant help reduce SNAP errors?
Accuracy Assistant provides a comprehensive suite of offerings to support SNAP eligibility teams at every stage. Click through to learn more about how the solution predicts and prevents errors, while keeping programs running smoothly.
Meet Accuracy Assistant
Smart technology works side by side with your staff to increase accuracy at every step — before benefits are authorized. Our suite of solutions complements and strengthens your existing efforts to reduce errors, enabling your eligibility teams to catch inconsistencies earlier, minimize rework, and improve outcomes for program recipients. Click through to learn more about how Accuracy Assistant predicts and prevents errors.
Always Available Compliance Chat
Eligibility workers receive instant guidance on federal and state-specific regulations as they enter data. Our solution proactively offers contextual policy tips and step-by-step workflow explanations. When staff have questions, advanced technology provides clear responses with source citations.
Staff Support: Case Prep Review
Automated reviews of applications and case histories identify missing information and special conditions. Our solution generates focused checklists for eligibility workers that highlight missing information and flag issues by level of urgency for more efficient interviews.
Staff Support: Guided Conversations
Speech-to-text and natural language processing instantly transcribe and analyze staff and applicant conversations. Our solution provides real-time prompts and flags inconsistencies to ensure all eligibility questions are asked, and all the data is consistent.
Staff Support: Automated Notes
Speech-to-text and natural language processing help generate post-call transcripts, identify information gaps, and create structured summaries for case documentation. In this human-in-the-loop model, staff review and edit notes as an additional accuracy check.
Automated Quality Assurance
Our engine verifies data accuracy, allowing eligibility workers to correct inconsistencies before they become errors. Predictive analytics help assess error risk and flag high-risk cases for additional review before benefits are issued. Integration with program eligibility systems and human-in-the-loop oversight ensures data exchange, issue tracking, and regulatory compliance.
Monitoring and Reporting for Program Leadership
Our interactive dashboard provides state leaders with real-time visibility into key project metrics, enabling them to track progress, identify error trends, and drive continuous improvement.
Insights for Refresher Training
We support states by identifying eligibility staff training needs based on error-prone case detection and results. Through a mix of AI-powered training simulations and real-time feedback in workflows, we provide your staff with the know-how to identify and correct errors efficiently and effectively.
- Accuracy assistance
- Compliance check
- Case prep review
- Guided conversations
- Automated case notes
- Automated quality assurance
- Monitoring and reporting
- Refresher training
How does it work?
Accuracy Assistant identifies high-risk cases — those most likely to result in errors — through real-time analysis of case files, verifying that the information used by staff to make decisions is accurate, before benefits are issued.
Accuracy Assistant provides a multi-prong, AI-enabled approach for improving quality and increasing accuracy of the SNAP benefit verification process, including:
- Predictive Analytics and Error Profiling: Before benefits are determined, Accuracy Assistant identifies data patterns from historical errors and state-specific rules to determine an error risk profile for each case. Flagging high-risk cases allows staff to resolve issues early without delaying low-risk cases.
- Eligibility Inconsistency Identification: Intelligent document processing and natural language processing extracts and verifies data, providing real-time accuracy checks throughout the review process. Accuracy Assistant promptly alerts staff to data inconsistencies or missing information that can lead to errors.
- Side-by-Side Support for Eligibility Staff: Throughout the eligibility process, Accuracy Assistant provides checkpoints to support getting information right the first time. It provides instant policy and procedure guidance using a curated database of federal and state regulations. Before, during, and after staff conduct applicant interviews, Accuracy Assistant flags missing information, provides real-time guidance, and auto-generates interaction summaries.
- Monitoring and Reporting: Interactive dashboards can offer state program leaders real-time visibility into key metrics, helping them track program performance, identify error trends, and drive continuous improvement.
Why Accuracy Assistant?
Upcoming federal changes to SNAP require states to fund a portion of the benefits based on their payment error rates. Error rates measure how accurately states determine eligibility and benefit amounts for participants. States with error rates exceeding 6% will pay a progressively higher share of the SNAP food benefit costs starting in October 2027. Accuracy Assistant gives state eligibility teams real-time insights to catch data inconsistencies early and keep programs running smoothly.
What makes it different?
Identifying data inconsistencies after benefits have been issued is too late. Accuracy Assistant is proactive, helping states prevent errors from the start. It complements and strengthens your existing efforts to reduce errors, working side by side with staff to improve outcomes for SNAP recipients.
Previous solutions have typically focused on correcting errors after benefits have been issued, putting many states at risk for millions of dollars in new benefit costs. Accuracy Assistant provides automated quality assurance that helps prevent errors before they occur, strengthening program integrity and reducing risk. The result isn’t just a lower error rate; it’s a stronger SNAP program.Bruce Caswell President and CEO, Maximus
Maximus brings over 25 years of experience supporting complex eligibility operations, backed by deep program knowledge and the scale to manage millions of interactions annually. Our flexible, proven solutions and experienced team members work with your staff throughout the eligibility review process to improve quality control and increase accuracy at every step.
Your SNAP challenges can’t wait. Accuracy Assistant is ready, with the insights you need to better manage your program.
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