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  1. Maximus
  2. Ready to meet your challenges
  3. SNAP Solutions

SNAP Solutions

Prevent SNAP payment errors, streamline processes, and meet accuracy and timeliness requirements with a proactive, AI-powered approach.

A loving father of African American descent holds his young daughter so she can pick out vegetables at the grocery store.

Your challenges can’t wait. Our solutions are ready.

States are deeply committed to delivering Supplemental Nutrition Assistance Program (SNAP) benefits accurately and on time, meeting federal requirements. Yet you have limited resources and technology to reduce payment error rates and eliminate backlogs.

Building a more accurate and efficient SNAP eligibility process is a necessity. Despite tight state budgets, federal deadlines are fast approaching and there's a cost to doing nothing. You need the support of a trusted partner to prevent payment errors before they occur and the flexibility to meet demand and avoid backlogs.

Automated solutions to predict and prevent errors

Developed by a team of technology experts and former state administrators, trainers, and case workers, our predictive Automated Quality Assurance (QA) solution offers a new way to identify SNAP cases most likely to result in error. With real-time case file analysis, we detect inconsistencies and flag issues before the eligibility process is complete and benefit payments are issued.

Predict and prevent errors before they occur, not after. 

Make accurate decisions in real-time to strengthen program integrity and reduce rework.

All within your existing eligibility ecosystem.

The result is more than a lower error rate; it’s a stronger SNAP program. Through our approach, eligibility teams can catch errors earlier, reduce rework, identify areas for improvement, and improve overall outcomes for SNAP recipients.

Click through below to see how we can help you lower error rates.

Predictive analytics and error profiling

Before the eligibility review process starts, our AI-enabled solutions identify data patterns from historical errors and state-specific rules to determine an error-risk profile for each case during intake. Flagging high-risk cases allows staff to resolve issues early without delaying low-risk cases.

Automated quality assurance

Our AI-powered technology provides real-time accuracy checks throughout the review process — including intelligent document processing (IDP) and natural language processing (NLP) to extract and verify data from documents, transcripts, and forms — quickly alerting staff of errors.

Pre-eligibility quality assurance review team

Cases flagged in the automated QA process can be routed to highly trained eligibility support staff based on a state’s tolerance for risk. QA team members verify eligibility factors, correct errors, and provide feedback to frontline staff to reduce rework and support continuous learning.

SNAP accuracy assistant

Our AI-powered accuracy assistant tool sits alongside staff as they process cases to flag inconsistencies and missing information, such as income calculations and household participation, to help improve workflow speed and accuracy.

Monitoring and reporting

Our interactive dashboard offers state leaders real-time visibility into key project metrics, helping them track progress, identify error trends, and drive continuous improvement.

Refresher training

We support states by identifying eligibility staff training needs based on error-prone case detection and results. Through a mix of AI-powered training simulations and real-time feedback in workflows, we provide your staff the know-how to identify and correct errors efficiently and effectively.

  1. Predictive analytics and error profiling
  2. Automated quality assurance
  3. Pre-eligibility quality assurance review team
  4. SNAP accuracy assistant
  5. Monitoring and reporting
  6. Refresher training

Flexible support to reduce and prevent backlogs

We provide additional capacity that states can leverage as you reach SNAP applicants, determine eligibility, and conduct certification and recertification interviews, while also reducing backlogs and meeting timeliness requirements. We also provide SNAP recipients with the right training and employment support to help them meet work requirements.

Smiling female contact center agent answers questions about SNAP benefits.

Our AI-enabled omnichannel contact center promotes self-service while managing peak times and surges. We help states communicate with SNAP recipients through easy-to-understand content shared digitally and by mail. Our intelligent document processing brings automated efficiency to managing incoming and outbound mail.

Discover our contact center services

Recent federal guidance creates broader flexibility for states to leverage blended workforces — program staff supplemented by contractors that meet merit system principles — to support the administration of programs like SNAP.

Explore your options
Young woman opens a letter sharing a decision about her SNAP fair hearing.

We help states manage appeals and fair hearings, including rescheduling requests from SNAP recipients and collecting and preparing evidence packets. Our demonstrated success in managing appeals for state programs reduces the burden on your staff and the people awaiting decisions.

See how we can support you

Recent federal guidance creates broader flexibility for states to leverage blended workforces — program staff supplemented by contractors that meet merit system principles — to support the administration of programs like SNAP.

Explore your options
Young man performs auto shop inventory to fulfil SNAP work requirements

We connect SNAP recipients to education, training, career development, and support services provided by us or other organizations. For 35+ years, we’ve helped millions of people gain employment while meeting program work requirements.

Explore our employment services

See our work in action

As a trusted partner, we help deliver Texas SNAP replacement benefits within two business days following major disasters. Our flexible staffing model, centralized operations, and person-centered service ensure Texans receive timely support and nutrition assistance — when they need it most. 

Read our case study
Father and daughter hold hands while they walk down a grocery store aisle to purchase food with replacement SNAP benefits.

Support for state and local government programs

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions

Let’s work together

From highly trained staff to AI-enabled solutions, Maximus brings the full range of support your SNAP program needs to improve accuracy and timeliness, while strengthening program integrity. 

Reach out today
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