States can use AI-powered, payment error-prevention solutions and additional staff capacity to meet accuracy and timeliness requirements.
States are deeply committed to meeting federal requirements to deliver Supplemental Nutrition Assistance Program (SNAP) benefits accurately and on time. Building a more accurate, efficient eligibility process is essential. Despite tight state budgets, the cost of inaction is too high. You need new solutions that prevent errors early, flexibly meet demand, and help you avoid backlogs.
See how Maximus supports Texas with demand surges for replacement SNAP benefits.
Developed by a team of technology experts and former state administrators, Accuracy Assistant™ by Maximus offers a new way to identify cases most likely to result in error and flag issues before the eligibility process is complete and benefits are issued.
SNAP payment errors, resulting in benefit overpayments or underpayments, are primarily caused by unintentional administrative errors. For example, an applicant's wage statement shows income paid every two weeks, but the eligibility system shows income that's paid monthly.
Our smart technology works side-by-side with your eligibility staff to increase accuracy at every step of the eligibility process, before benefits are authorized. Accuracy Assistant provides staff with access to policy and procedure guidance while processing cases. It helps staff prepare for and conduct guided interviews, and it provides automated quality assurance to detect data inconsistencies for correction or additional review.
Before the eligibility review process begins, Accuracy Assistant leverages historical program error data patterns and state rules to determine an error risk profile for each case. It evaluates the existing verifications on file to identify critical case documentation that requires action. In addition, it identifies inconsistencies between the verification documentation and the data used to determine eligibility before issuing benefits.
Accuracy Assistant complements and strengthens your existing efforts to reduce errors, enabling your eligibility teams to catch and correct data inconsistencies earlier, minimize rework, and issue the correct amount of benefits to eligible SNAP participants.
Meet David Crowson, a former state agency CIO who brought his experience implementing health and human services technology solutions to the design of our error-prevention solution, Accuracy Assistant. He shared his perspectives on how AI-driven tools can help states prevent SNAP payment errors and streamline decisions with Government Technology Insider.
We provide additional staffing capacity and automation to help you reach applicants, determine eligibility, and conduct certification and recertification interviews in a timely manner, while also reducing case processing backlogs.
Case processing slowdowns and backlogs can be affected by factors such as increased applications and staff turnover.
Our AI-enabled omnichannel contact center promotes self-service while managing peak times and surges. We also help states communicate with SNAP recipients through easy-to-understand content shared digitally and by mail. Our intelligent document processing brings automated efficiency to managing incoming and outbound mail.
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We help states manage appeals and fair hearings, including scheduling requests from SNAP recipients and collecting and preparing evidence packets. Our demonstrated success in managing appeals for state programs reduces the burden on your staff and the people awaiting decisions.
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We connect SNAP recipients to education, training, career development, and support services provided by us or other organizations. For 35+ years, we’ve helped millions of people gain employment while meeting program work requirements.
Explore our employment servicesWe help deliver SNAP replacement benefits within two business days following major disasters. Our flexible staffing model, centralized operations, and person-centered service ensure Texans receive timely support — when they need it most.
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