Welcome, NCSL members!

Date & Time

Dec 07, 2025 - Dec 12, 2025

Event Details

At Maximus, we help governments strengthen economic stability and family wellbeing by addressing the challenges people face every day. With end-to-end expertise across public services, we deliver innovative, people-first solutions rooted in operational excellence and advanced technology.

**We simplify complexity — so our government partners can focus on what matters.** Through optimized processes, intelligent technology, and enhanced customer experiences, we help agencies deliver services that support economic stability and strengthen communities.

SNAP error rate prevention

Building a more accurate and efficient SNAP eligibility process is a necessity. Despite tight state budgets, federal deadlines are fast approaching and there's a cost to doing nothing. You need the support of a trusted partner to prevent payment errors before they occur and the flexibility to meet demand and avoid backlogs.

See how we can help

A loving father of African American descent holds his young daughter so she can pick out vegetables at the grocery store.

Recent federal guidance offers more discretion to adopt a blended workforce solution — contractors that meet merit system principles working side-by-side with program staff — to enhance the delivery of essential programs such as SNAP and UI.

Explore your options

Scalable and resilient state UI programs

Even with meaningful modernization gains, structural challenges continue to strain state UI programs — especially during economic uncertainty. A blended workforce model powered by intelligent automation provides a resilient, scalable solution that supports staff, protects program integrity, and enhances service delivery. Explore how teaming with a trusted partner can help your UI program work smarter, respond faster, and better serve individuals and families in need.

Download our white paper

Navigating what's next for Medicaid

We bring the technology and expert support that states need to transition policy into practice. We’re ready to help Medicaid programs respond fast, stay compliant, and provide exceptional service to their members.

Let's build smart solutions

Five state Medicaid leaders seated at a conference table discuss new program requirements

See our work in action

Family surrounds a young girl leaning over to blow out candles on a birthday cake

Integrating eligibility support across programs in Texas

Happy woman sits in office, holding tablet, and smiling into the distance as she props her fist under her chin

Empowering DC residents to achieve economic mobility

Woman uses mobile phone to scan a sheet of paper in her other hand

Accelerating New York’s enrollment process with digital document uploads

Provider smiles at an older Medicaid patient as she prepares to use her stethoscope to check her heart.

Strengthening Ohio’s provider networks with centralized credentialing

Caregiver helps an older man move from sitting on his bed to standing at home

Streamlining the path to home and community-based care in Pennsylvania

Woman uses her laptop to enroll in health coverage through Maine’s state-based marketplace. She is sitting outdoors on a deck, with a blanket around her shoulders and a toddler in her lap.

Supporting Maine’s journey to a state-based marketplace

Father uses phone and laptop while holding daughter on lap in the kitchen

Using AI to deliver better customer experience in Michigan

A man with a visual impairment uses a mobile device to select health insurance coverage through a government website. He holds the device with both hands in front of him, his face pointed down, and his eyes closed.

Ensuring a more accessible digital experience in California

State and local government solutions

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions

Connect with our experts

Doug Howard

Helping states navigate what's next

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Mike Raker

Enabling customer-centric digital transformation in government services

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Lisa Simmons

Helping states transform policy goals into effective programs

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David Casey

Leveraging public-private partnerships for more efficient government

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Explore our perspectives

Helping states find efficiencies through an AI-enhanced, blended workforce

Business process workflow development on virtual screen. — See how supporting state and contracted staff with intelligent automation brings efficiency and responsiveness to programs.

Read the article

Step into the future of customer experience

Achieving goals for government efficiency doesn’t mean you have to sacrifice quality customer service. We help states maintain program integrity and service while also:

Removing friction to move people forward
Adding smart automation to move processes forward
Achieving goals to move programs forward

Discover our solutions