Workforce Development
As we contribute to a more productive and competitive workforce, our technology-enabled and personalized solutions help people overcome barriers and achieve stable employment through education, training, career development, and support services.
Solutions
Case management
Our holistic approach integrates coaching and support services with virtual and in-person options to deliver a personalized, flexible, and empowering experience.
Skill-building and training
Our goal-oriented coaching, training, education, and certification paths include virtual and on-demand options for more effective engagement.
Resource coordination and access
With extensive networks of community, agency, and employment partners, we effectively tackle critical needs through integrated service coordination and a whole-family approach.
AI-enhanced job placement
Coaches, supported by AI-enabled search tools and automated reminders and notifications, pair job seekers with employers in high-demand industries.
Coaching and employment plans
Using evidence-based methods, we assess each person’s strengths and needs, identify their marketable skills, and guide them with customized roadmaps for success.
Retention and reporting
By combining skill enhancements, professional development, and post-placement coaching, we measure success by sustained employment and upward mobility.
Discover how we support responsive government programs
Operational assistance for Unemployment Insurance (UI) programs
When jobless claims rapidly rise, states may need more capacity to handle the increased need for unemployment benefits. We augment agency teams by answering questions, assisting with initial claims processing, and supporting claims adjudication.
- Claimant support and customer service
- Claims filing and processing
- Adjudication support
- Program integrity
- Fraud investigations support
- Systems modernization and integration support
- Business process review
Demonstrated surge support
When states received additional flexibility to use contractors during the COVID-19 pandemic, we cleared over 1.5 million unemployment claims across 18 states. Our operational agility allowed us to deploy our support teams in as little as seven days.
Employment and training services for noncustodial parents
To reliably meet child support obligations, noncustodial parents must have steady employment. We’re the only vendor with operational expertise in child support operations, fatherhood, and economic empowerment initiatives, and employment and training programs. We offer child support programs:
- Case management and coaching
- Resource coordination
- Skills assessment and career planning
- Training and skills development
- Job search and placement
- Retention, advancement, and reporting
Advisory services
Leveraging decades of program and technical expertise, our experienced advisors support the optimization of social services programs.
- When considering a new employment and training initiative for an existing program, we bring the program expertise and real-world government operational experience to help you with the planning, culture change, business process reengineering, and strategic design.
- When optimizing your existing workforce services operations, we’re your BPO experts, delivering operational assessments, change management, process reengineering, and automation strategies.
- As people expect more flexibility from their engagements with government programs, we’re your digital experts, bringing solutions like virtual training and coaching that are accessible and convenient.
Omnichannel contact centers
We make it easier to engage with employment and unemployment insurance programs by understanding peoples’ needs and providing them accurate and clear information through their preferred channels.
- Self-service IVR, mobile apps, and web portals
- Live inbound/ and outbound calls and chat
- Chatbots and virtual assistants
- Email and Text / SMS
- Mail house, document imaging, and data entry operations
See how we make change happen
New options for today's challenges
As budgets shrink and backlogs grow, state agencies need new ways to deliver essential services efficiently. Recent federal guidance reaffirms that states can use a blended workforce framework to unlock greater flexibility for delivering services.
See how we can help
