Workforce Development

As we contribute to a more productive and competitive workforce, our technology-enabled and personalized solutions help people overcome barriers and achieve stable employment through education, training, career development, and support services.

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Solutions

Case management

Our holistic approach integrates coaching and support services with virtual and in-person options to deliver a personalized, flexible, and empowering experience.

Skill-building and training

Our goal-oriented coaching, training, education, and certification paths include virtual and on-demand options for more effective engagement.

Resource coordination and access

With extensive networks of community, agency, and employment partners, we effectively tackle critical needs through integrated service coordination and a whole-family approach.

AI-enhanced job placement

Coaches, supported by AI-enabled search tools and automated reminders and notifications, pair job seekers with employers in high-demand industries.

Coaching and employment plans

Using evidence-based methods, we assess each person’s strengths and needs, identify their marketable skills, and guide them with customized roadmaps for success. 

Retention and reporting

By combining  skill enhancements, professional development, and post-placement coaching, we measure success by sustained employment and upward mobility.

Work requirements

Maximus was the first private provider of welfare-to-work services. Since 1988, we’ve helped millions of people gain employment while meeting work requirements for TANF and SNAP. As states contemplate work requirements for Medicaid, we can help. Whether your state is designing its own approach or evaluating a potential federal mandate, our solutions are flexible and adaptable to meet your needs.

Explore our eligibility services
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Employment and training services for noncustodial parents

To reliably meet child support obligations, noncustodial parents must have steady employment. We’re the only vendor with operational expertise in child support operations, fatherhood, and economic empowerment initiatives, and employment and training programs. We offer child support programs:

  • Case management and coaching
  • Resource coordination
  • Skills assessment and career planning
  • Training and skills development
  • Job search and placement
  • Retention, advancement, and reporting
See how employment support boosts collections

Advisory services

Leveraging decades of program and technical expertise, our experienced advisors support the optimization of social services programs.

  • When considering a new employment and training initiative for an existing program, we bring the program expertise and real-world government operational experience to help you with the planning, culture change, business process reengineering, and strategic design.
  • When optimizing your existing workforce services operations, we’re your BPO experts, delivering operational assessments, change management, process reengineering, and automation strategies.
  • As people expect more flexibility from their engagements with government programs, we’re your digital experts, bringing solutions like virtual training and coaching that are accessible and convenient.
Explore our program optimization services

Omnichannel contact centers

We make it easier to engage with employment and unemployment insurance programs by understanding peoples’ needs and providing them accurate and clear information through their preferred channels.

  • Self-service IVR, mobile apps, and web portals
  • Live inbound/ and outbound calls and chat
  • Chatbots and virtual assistants
  • Email and Text / SMS
  • Mail house, document imaging, and data entry operations
See how we incorporate digital customer service

Operational assistance for Unemployment Insurance (UI) programs

When jobless claims rapidly rise, states may need more capacity to handle the increased need for unemployment benefits. We augment agency teams by answering questions, assisting with initial claims processing, and supporting claims adjudication.

  • Support with claimant questions 
  • Claims filing and processing
  • Adjudication support 
  • Fraud investigations support 
  • Systems consulting
Explore our case management approach

Discover Tamika's dedication

She came to DC Jobs with the short-term goal of a job and a car but left on an upward path for her family's future. 

Celebrate Karl's success

He feared his disability would hold him back, but the UK Work and Health Programme Pioneer helped him move forward.

See how we make change happen

Father laughing with his son

Empowering parents to overcome chronic unemployment

Father driving a car

Addressing employment to boost child support collections

State and local government solutions

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions