Continued delivery of efficient access to healthcare coverage in Vermont

August 7, 2025

Marketplace and Medicaid members receive an enhanced customer experience under our renewed contract.

Customer contact center agents wearing headsets help Vermont residents enroll in health insurance coverage over the phone.

The Department of Vermont Health Access has selected us to continue providing eligibility and enrollment assistance to more than 200,000 residents seeking health coverage through the state-based marketplace, Vermont Health Connect, or the state’s Medicaid program, Green Mountain Care.

For nearly three decades, we’ve provided customer support for Vermont’s health insurance programs through a centralized contact center. Today, we provide application, eligibility, and enrollment support for people seeking coverage through Vermont Health Connect, Green Mountain Care, and other health insurance programs, and for people seeking assistance with pharmacy benefits. Our experience and adaptability have allowed the state to advance programs efficiently amid shifting policy and programmatic changes.

“We’re proud to have partnered with Vermont since 1996, helping residents access health coverage as programs and policies have evolved. Our familiarity with communities across the state enables us to bring best practices and new approaches to continuously enhance the customer experience of people engaging with these critical programs. We remain committed to supporting the state’s goals for improving access to high-quality health coverage.”

Ilene Baylinson, General Manager for U.S. Services

As Vermont’s programs continue to advance, we’ll bring customer-focused strategies that make it easy for people to receive answers to their questions and select the health plan that best meets their needs. We’ll assist the state in directing Vermonters to quality, affordable health plans through outreach and education activities supported by exceptional customer service.

Learn more about our eligibility and enrollment solutions for state government programs.

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