Eligibility and Enrollment
Our streamlined approach to service delivery reaches people on their preferred engagement channels and connects them to the right benefits and services.
Solutions for state and local agencies
Through omnichannel engagement, clear customer service and self-service options, and easy enrollment, people access programs and benefits faster. Government agencies benefit from integrated workflows, fewer paper documents and manual processes, and more accurate enrollments.
Eligibility support
Whether eligibility is determined by our team or government employees, we streamline the process with technology-enabled case management and workflows.
Customer-friendly enrollment
From self-service tools to live agent support, we provide clear, accurate information and a person-centered approach to program enrollment.
End-to-end technology
Our modular eligibility and enrollment solution provides an integrated, flexible approach. As needed, we can supplement state technology for seamless experiences.
Omnichannel engagement
Through our contact centers, we engage with people on their preferred channels — web, phone, email, text, or mobile app — to enhance their government customer experience (GX).
Tech solutions to achieve your program goals
SNAP Solutions
States are seeking solutions that correct data inconsistencies early, prevent errors, scale to demand, and help avoid backlogs. Our AI-powered Accuracy Assistant™ error-prevention tool supports a more accurate eligibility process.
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Medicaid Solutions
Our eligibility support and enrollment broker services include processes that work seamlessly across multiple health insurance programs to get people covered. Our unbiased support helps people make informed choices about their health plans.
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SBM Solutions
We support states during open enrollment, create tailored consumer experiences, and integrate with other state health programs. We bring outreach and education strategies and help states make key decisions about in-person assistance and marketplace features.
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