In a recent article published in Policy & Practice magazine, technology expert David Crowson discusses why accuracy must be built into the earliest stages of human services decision-making, not corrected after the fact. He explores how a proactive, human-centered approach can help agencies deliver the right benefits to eligible individuals and families while protecting public resources.
Speaking to an audience of state human services agency and program leaders, David emphasizes that most errors stem from process complexity, fragmented data, and growing policy demands. He highlights the importance of supporting staff with technology that surfaces inconsistencies early, reduces rework, and reinforces confidence at the point of decision.
His perspective is timely as state and county agencies navigate increasing federal oversight and new SNAP policy changes that tie financial risk directly to payment accuracy. By embedding accuracy into workflows and aligning people, process, and technology, agencies can reduce error rates, improve workforce sustainability, and strengthen trust in the programs they administer.