In a recent article published on CIO.com, Derrick Pledger, Maximus Chief Digital & Information Officer, explores why the most effective AI strategies begin not with technology, but with the people, behaviors, and decision-making systems that drive lasting results.
Writing for an audience of senior technology leaders, Derrick underscores a critical point: organizations will not fully realize the value of AI without strengthening the human systems around it. He highlights the importance of better decision-making, stronger critical thinking, and a culture that learns from failure as essential enablers of AI success.
The perspective is especially timely as organizations look to translate growing AI investments into meaningful business outcomes, reinforcing that long-term success depends as much on human performance as it does on the technology itself.