Program Modernization
We've been in your shoes and we're here to help demystify your modernization journey.
When you feel...
- Alone because others will let you take the fall if the project fails
- Unprepared because you've never managed a modernization project before
- Frustrated because tech vendors push services you don't need
Maximus brings...
- A clear roadmap to success
- Technical requirements that provide tangible business improvements while meeting federal regulations
- Conflict resolution for the human barriers that slow progress
- As a new project director, what should I prioritize first?
- How do I get my tech vendor to build what I need?
- Which improvements matter most on a limited budget?
- Our new tech didn’t improve staff or customer experience. Can we fix it?
We listen to understand your needs, and we bridge the program-tech divide to keep the lines of communication open. As your team shifts to a program-centric mindset, we support you with decades of program and technical expertise.
How does Maximus support agencies and programs?
Our job is to help agencies turn your vision into best-practice reality through:
- Business process assessment and redesign: Review organization and business processes to map current processes, identify gaps and areas for improvement; make strategy recommendations; and implement and evaluate strategies.
- Policy and procedures review and development: Review current policies and procedures against national standards, best practices, and Child and Family Services Review federal outcomes; develop or redesign policy and procedures for alignment.
- Training: Perform a training needs assessment; develop curriculum; and provide training.
- Comprehensive needs assessment: Review agency policies and procedures, business processes, training, quality assurance and funding strategies; identify areas of need or opportunities for improvement; recommend strategies; assist with implementation of recommendations; and evaluate the success of implemented practices.
- Audit preparation and compliance. Provide pre-and post-audit assistance, mock audit reviews, training development and implementation, and policy review and development to help agencies successfully navigate federal reviews and other audits.
Our broad array of consulting and advisory services support your efforts to implement high-quality automated systems, improve service delivery and business operations, and comply with state and federal requirements.
Our consultants not only understand technological needs and standards, but also possess a deep understanding of government programs and funding models.
We justify investments in technology projects and select implementation vendors through advance planning documents and project investment studies that incorporate feasibility studies, alternatives analyses, cost-benefit analyses, requirements analyses, specification definitions, project budgets and cost allocation plans.
We've developed many procurement documents for state agencies, understand procurement rules, and are ready to help you create a fair procurement that results in the best solution for your implementation effort.
Our procurement services
- Program and system requirements development and validation
- Request for proposals and statement of work development
- Bidder conference support, including vendor Q&A processing
- Vendor proposal evaluation coordination and training
- Independent proposal evaluation and scoring
- Contract negotiations
We ensure that project activities are managed, controlled, coordinated, supervised and focused on your goals and objectives. We continuously address status, risks, issues and concerns. We apply structured, standards-based approaches to the analysis, review, demonstration and testing of critical system-development processes and products.
Our project management oversight and risk management services
- Project management oversight: Help ensure that project activities occur as scheduled, risks are averted or managed to reduce their impact, and accountability at all levels is enforced.
- Quality assurance (QA): Focus on life-cycle development and test processes so that defects are identified earlier in the process when remediation is more cost effective.
- Independent verification and validation (IV&V): Verify that the system is built right and validates that the right system is built.
What programs does Maximus support?
- Child support services
- Child welfare (CCWIS)
- Electronic Benefits Transfer (EBT) systems
- Medicaid Management Information Systems (MMIS)
- Provider Data Management Systems (PDMS)
- Public Employees Retirement Systems (PERS)
- State-Based Marketplaces
- Unemployment Insurance (UI)
- Women, Infants and Children (WIC) programs
Three modernization tips from our experts
Find hidden opportunities
During every tech implementation, there are opportunities to improve ancillary systems that support program staff and improve end-user experiences.
Value your trusted advisor
A trusted advisor can help you avoid common pitfalls that lead to modernization failure and provide reality checks when you're not sure if you've made the correct decision.
Bridge the tech-program divide
Translating program needs into technical requirements requires expertise in both worlds. Program-centric thinking is an important first step to bridging the divide.
Explore our modernization perspectives
Modernization blueprint
When exploring new tech, be sure to weigh how it affects your staff, workflows, and tasks.
Discover our insights
Vision meets innovation
Modernization projects require a data-driven, human-centered approach to succeed.
Review our thought leadership
Achieve modernization
Former project directors share how they navigated obstacles to modernization.
Read the interview
