Robotic Process Automation (RPA)

Maximizing your agency’s resources with RPA

Our RPA implementations drive results


automated transactions


staff hours gained


appeal reviews supported

Creating new efficiencies in government with RPA

Robotic process automation (RPA) is software that uses bots to automate repetitive, rules-based tasks and end-to-end processes to increase productivity, eliminate errors, and drive efficiency. It is a scripted software program that systematizes repetitive, high-frequency business process functions using a detailed set of rules to perform a task. RPA can help agencies free staff from the high-volume less complex tasks such as queries, calculations, and maintenance of records and transactions.

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Benefits of leveraging RPA

  • Increased quality and citizen satisfaction from reduced manual errors and increased speed-to-service delivery
  • Operational efficiencies resulting in recouped labor hours and realignment of staff to higher-value tasks
  • Rapid benefits to operations with minimal impact to existing systems environment
  • Higher job satisfaction from shift to more challenging work and reduction in repetitive, mundane tasks
Case Study: Using automation to drive efficiency and accuracy for CMS

Achieving your modernization goals

RPA is useful as way to automate and streamline your current operations, but it is also a valuable tool for realizing success with your modernization initiatives. It can help interconnect legacy systems and new modernized systems during migration to enable a gradual switchover, rather than an all-at-once changeover – and the massive disruption that can occur if it fails.

RPA can also automate the conversion of data from the old system to the new one without the need to input all of the data manually, allowing your modernization teams to focus on management and strategy instead of the minutiae.

Learn how RPA is helping agencies build for the future

An integral component of your agency’s digital toolkit

As government agencies advance their digital transformation initiatives, RPA can help them achieve success by easily automating many of the processes required for enablement of their strategies. RPA also enables agencies to more rapidly input data and information without the need for manual intervention.

Discover how RPA can improve outcomes for digital transformation initiatives