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  1. Maximus
  2. Ready to meet your challenges
  3. Navigating What's Next in Medicaid

Navigating What's Next in Medicaid

As the nation’s largest public health insurance program evolves, we’re here to help.

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Maximus brings the technology and expert support state agencies to transition policy into practice. We’re ready to help states respond fast, stay compliant, and provide exceptional service to their members. Let’s build smart solutions together.

Flexible, adaptable solutions for state-specific needs

States often have different approaches to implementing new Medicaid requirements. With new federal requirements on the horizon, now is the time to consider your options.

We bring the technology and expert support needed to transition policy into practice.

Supporting your state’s goals

With decades of experience supporting public programs, we’re ready to help you respond quickly, ensure compliance, and implement an effective solution with confidence.

> Click each tab to learn about our capabilities.

Beneficiaries will need to be made aware of the new federal requirements and understand how to meet them.

Our proactive outreach and education strategy — backed by responsive customer service — delivers clear, accurate information across multiple engagement channels.

  • Outbound dialing, text, and mail campaigns
  • Customer support to respond to questions and provide general program information
  • Administrative back-office and mailroom services

Award-winning digital outreach

Our clear, three-step social media campaign helped Virginians understand how to renew their Medicaid coverage. See how our digital solutions and strategic outreach provided a consistent and informative experience.

View our case study
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We put your consumers first with modern, AI-enabled contact center solutions that boost efficiency, improve accuracy, and enhance support.

  • Multichannel support, including self-service IVR, website, mobile apps, text, email, and virtual assistants
  • Inbound/outbound calls and chat
  • Quality management

AI-boosted quality assurance

Our AI-enabled conversation intelligence analyzes interactions and identifies topic trends. See how we use the results to improve the quality assurance process in a large customer contact center serving public health insurance programs in Michigan.

View our case study
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We support new verification and compliance requirements with a user-friendly, efficient process that helps ensure requirements are met. 

  • Mobile-friendly digital portal with optional mobile app to intake attestations and supporting documentation
  • Customer contact center with self-service IVR
  • Contact center operations that can manage peak times and surges in call volumes

Award-winning mobile app

Our mobile upload app allows New Yorkers to take pictures of required documents and submit them securely. See how our digital solutions streamline processes and enhance customer experience.

View our case study
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We have a deep understanding of appeals and exemptions.

With smart technology and efficient processes, we streamline appeals processing and exemption requests for faster more accurate outcomes.  

  • Appeals file preparation
  • Exemption request intake and processing in accordance with your state’s policy
  • Informal dispute resolution services 

Discover our tech-driven Medicaid solutions

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Simplified eligibility and enrollment

Streamline operations and enhance customer engagement with simplified application and enrollment processes.

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Person-centered assessments

Bring a person-centered approach to clinical assessments to improve outcome accuracy and empower individuals.

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Modernized MMIS

Unlock data insights, adopt emerging technology, and simplify future updates, leading to streamlined operations and enhanced user experiences.

Support for state and local government programs

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions

We’re ready to help

From policy shifts to new mandates, we have the solutions and experience to help your state move forward with confidence.  With decades of experience, we’re ready to help. 

Contact us today

Choose an experienced partner

  • The largest administrator of Medicaid support services in the country
  • A leading contact center provider with 100+ contracts
  • A vendor that consistently achieves high customer satisfaction ratings from state agencies
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