Program Modernization

Overwhelmed by the enormous complexity of modernization?

  • I just became project director, what should my top priorities be?
  • How do I get my tech vendor to actually build what I asked for?
  • What process improvements will make the most impact given my budget?
  • My new tech platform didn't improve the staff or user experience, can anything be done?
A woman on a video call.

We can demystify your modernization journey.

We support you by leveraging our decades of program and technical expertise. As your team shifts to a program-centric mindset, we listen to understand your needs and we bridge the program-tech divide to keep the lines of communication open.

Communication is vital for successful modernization Play

We've been in your shoes. And we're here to help.

​​Do any of these apply to you?

  • You feel alone because everyone is willing to let you take the fall if the project is not successful.
  • You feel unprepared because you've never managed a modernization project before.
  • You're frustrated because tech vendors keep pushing services you don't need.

With Maximus, you'll get:

  • A clear roadmap to success
  • Technical requirements that provide tangible business improvements while meeting federal regulations
  • Conflict resolution for the human barriers that slow progress

 

Talk with a modernization expert.

Schedule a free strategy call to receive actionable answers to these tough questions. Our modernization experts share ideas that bring immediate impact to your program, no matter where you are on your modernization journey.

Book a free strategy call

Discover our demonstrated modernization expertise.

Headshot of Pat Aguilar Play

Finding hidden opportunities

During every tech implementation, there are opportunities to improve ancillary systems that support program staff and improve end-user experiences.

Headshot of Julie Green Play

Value of a trusted advisor

A trusted advisor can help you avoid common pitfalls that lead to modernization failure and provide reality checks when you're not sure if you've made the correct decision.

Headshot of Ann Knefel Play

Bridging the tech-program divide

Translating program needs into technical requirements requires expertise in both worlds. Program-centric thinking is an important first step to bridging the divide.

Program modernization

Our job is to help agencies turn your vision into best-practice reality through:

  • Business process assessment and redesign: Review organization and business processes to map current processes, identify gaps and areas for improvement; make strategy recommendations; and implement and evaluate strategies.
  • Policy and procedures review and development: Review current policies and procedures against national standards, best practices, and Child and Family Services Review federal outcomes; develop or redesign policy and procedures  for alignment.
  • Training: Perform a training needs assessment; develop curriculum; and provide training.
  • Comprehensive needs assessment: Review agency policies and procedures, business processes, training, quality assurance and funding strategies; identify areas of need or opportunities for improvement; recommend strategies; assist with implementation of recommendations; and evaluate the success of implemented practices.
  • Audit preparation and compliance. Provide pre-and post-audit assistance, mock audit reviews, training development and implementation, and policy review and development to help agencies successfully navigate federal reviews and other audits.

Systems planning and oversight

Our broad array of consulting and advisory services support your efforts to implement high-quality automated systems, improve service delivery and business operations, and comply with state and federal requirements.

Our consultants not only understand technological needs and standards, but also possess a deep understanding of government programs and funding models.

Planning and procurement support

We justify investments in technology projects and select implementation vendors through advance planning documents and project investment studies that incorporate feasibility studies, alternatives analyses, cost-benefit analyses, requirements analyses, specification definitions, project budgets and cost allocation plans.

We've developed many procurement documents for state agencies, understand procurement rules, and are ready to help you create a fair procurement that results in the best solution for your implementation effort.

Our procurement services

  • Program and system requirements development and validation
  • Request for proposals and statement of work development
  • Bidder conference support, including vendor Q&A processing
  • Vendor proposal evaluation coordination and training
  • Independent proposal evaluation and scoring
  • Contract negotiations

Project management oversight and risk management

We ensure that project activities are managed, controlled, coordinated, supervised and focused on your goals and objectives. We continuously address status, risks, issues and concerns. We apply structured, standards-based approaches to the analysis, review, demonstration and testing of critical system-development processes and products.

Our project management oversight and risk management services

  • Project management oversight: Help ensure that project activities occur as scheduled, risks are averted or managed to reduce their impact, and accountability at all levels is enforced.
  • Quality assurance (QA): Focus on life-cycle development and test processes so that defects are identified earlier in the process when remediation is more cost effective.
  • Independent verification and validation (IV&V): Verify that the system is built right and validates that the right system is built.

Explore our modernization perspectives.

Project director insights

Modernization can be overwhelming. Discover how former project directors navigated the three largest problems that prevent modernization success.

Read the interview

Replatforming opportunities

Many states miss opportunities to receive tangible benefits during system replatforming projects. We examine where opportunities are found.

Review our white paper

Vision meets innovation

Modernization projects require a data-driven, human-centered approach to succeed.

Read our thought leadership

Support for state and local government programs

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions

Success in action

Our services have proven effective across public sector systems and programs.

  • Child support services
  • Child welfare (CCWIS)
  • Electronic Benefits Transfer (EBT) systems
  • Medicaid Management Information Systems (MMIS)
  • Provider Data Management Systems (PDMS)
  • Public Employees Retirement Systems (PERS)
  • State-Based Marketplaces
  • Unemployment Insurance (UI)
  • Women, Infants and Children (WIC) programs